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The Carrier Way
The Carrier Way is the foundation of everything we do. It defines our vision, reaffirms our values, describes the behaviors that create a winning culture, and establishes how we work and win together. We reinforce The Carrier Way across our company through ongoing communication and education on the behaviors that are critical to our success, such as having a passion for customers.
Leading People The Carrier Way
We introduced Leading People The Carrier Way – our new talent philosophy anchored in one of The Carrier Way’s key tenets – Build Best Teams. It was developed with input from leaders across the company to support employee development and set clear expectations for our leaders. Leading People The Carrier Way is made up of two key parts – our Talent Philosophy and our Leader Success Model.
Our Talent Philosophy includes five key principles: valuing behaviors while achieving results, supporting a culture of development, providing transparent and real-time feedback, setting goals and measuring performance, and differentiating our investments in our team members based on their overall contributions.
Leading People
The Carrier Way
Talent Philosophy
Guiding principles for how People Leaders develop talent and Build Best Teams.
We value BEHAVIORS while achieving results.
We use the “what” and the “how” to assess performance and potential. We role model The Carrier Way behaviors and hold each other accountable to do the same.
We DEVELOP and help our people grow.
We support a culture of growth, valuing experiences and cross-company movement to accelerate development. Employees own their development, with support from their leader.
We are TRANSPARENT and give real-time feedback.
We discuss performance and potential, so all employees can grow and succeed. Leaders and employees give and receive two-way feedback candidly and constructively.
We PERFORM by setting stretch goals.
We coach for higher performance, raise the bar every year, hold individuals and teams accountable and take timely action.
We DIFFERENTIATE based on contributions.
We recognize and reward both high performance and high potential through differentiated investment, development, compensation and career progression.
Leader Success Model
Expectations for how People Leaders lead others
Think “Outside In”
Seek market-leading solutions. One Carrier always. Know and amaze your customers.
Define the Future Boldly
Think Big, take risks, inspire ideas. Make change comfortable. Try, learn, celebrate.
Generate Energy
Connect people to purpose, empower. Lead inclusively, ignite optimism. Choose mission over self.
Own Outcomes
Simplify, prioritize and focus. Anticipate, adjust, clear the path. Make it happen, together.
Hiring The Carrier Way
As The Carrier Way is the foundation of everything we do, we have incorporated this within our Talent Acquisition processes. Whether you are interviewing for a People Leader role or Individual Contributor role there will be specific focus on:
People Leader Interviews
• Think “Outside In”
• Define the Future Boldly
• Generate Energy
• Own Outcomes
• Build Best Teams
If you are a candidate and want to learn more about the Carrier Recruitment process, check out our Candidate Hub.
Individual Contributor Interviews
• Passion for Customers
• Play to Win
• Choose Speed
• Collaborate to Achieve Results
• Dare to Disrupt
• Build Best Teams
If you are a candidate and want to learn more about the Carrier Recruitment process, check out our Candidate Hub.
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