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The Carrier Way
The Carrier Way is the foundation of how we operate and succeed as one team. It defines:
Purpose, Our why — our reason for being, the impact we have on the world.
Vision, Our ambition — who we aspire to be, where we are going.
Values, Our absolutes — the guiding principles for everything we do.
Culture, Our behaviors — how we work and win together.
Together, these elements shape how we show up every day—guiding our decisions, strengthening our teams, and driving the impact we create for our customers and the world.
Leading People The Carrier Way
Leading People The Carrier Way extends The Carrier Way into how we lead and develop our people. It defines our Talent Philosophy—the principles that guide how we grow talent—and our Leader Success Model—the expectations for how leaders at Carrier show up and lead others.
Our goal is simple: to build the best teams with exceptional talent—so we can grow, compete, and win, differentiated by the strength of our people.
Leading People
The Carrier Way
Talent Philosophy
Guiding principles for how People Leaders develop talent and Build Best Teams.
We value BEHAVIORS while achieving results.
We use the “what” and the “how” to assess performance and potential. We role model The Carrier Way behaviors and hold each other accountable to do the same.
We DEVELOP and help our people grow.
We support a culture of growth, valuing experiences and cross-company movement to accelerate development. Employees own their development, with support from their leader.
We are TRANSPARENT and give real-time feedback.
We discuss performance and potential, so all employees can grow and succeed. Leaders and employees give and receive two-way feedback candidly and constructively.
We PERFORM by setting stretch goals.
We coach for higher performance, raise the bar every year, hold individuals and teams accountable and take timely action.
We DIFFERENTIATE based on contributions.
We recognize and reward both high performance and high potential through differentiated investment, development, compensation and career progression.
Leader Success Model
Expectations for how People Leaders lead others
Think “Outside In”
Seek market-leading solutions. One Carrier always. Know and amaze your customers.
Define the Future Boldly
Think Big, take risks, inspire ideas. Make change comfortable. Try, learn, celebrate.
Generate Energy
Connect people to purpose, empower. Lead inclusively, ignite optimism. Choose mission over self.
Own Outcomes
Simplify, prioritize and focus. Anticipate, adjust, clear the path. Make it happen, together.
Hiring The Carrier Way
Hiring the Carrier Way brings our culture to life through every step of the talent experience. We look for people who share our values, are inspired by our purpose, and are eager to grow with us.
Whether you’re pursuing a leadership or individual contributor role, our process focuses on how you align with The Carrier Way—and, for those stepping into leadership, how you embody Leading People The Carrier Way. We look at how you collaborate, solve problems, and contribute to building strong, high-performing teams.
People Leader Interviews
• Think “Outside In”
• Define the Future Boldly
• Generate Energy
• Own Outcomes
• Build Best Teams
If you are a candidate and want to learn more about the Carrier Recruitment process, check out our Candidate Hub.
Individual Contributor Interviews
• Passion for Customers
• Play to Win
• Choose Speed
• Collaborate to Achieve Results
• Dare to Disrupt
• Build Best Teams
If you are a candidate and want to learn more about the Carrier Recruitment process, check out our Candidate Hub.
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