Quality Analyst

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Role: Quality Analyst for Carrier Commercial Refrigeration in Central Quality Team

Location: Mýto

Contract type: Full time

About Carrier

At Carrier we make modern life possible by delivering innovative and sustainable ground-breaking systems and services that matter for people and our planet. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. This is why we come to work every day. And we do it The Carrier Way.

Join us and we can make a difference together.

About the role

As the Quality Analyst for CarrierCommercial Refrigeration in Central Quality Team, you’ll be responsible to resolve complaints from internal customers. You’ll have a chance to use your skills in teamwork, communication, mediation and be focused on a customer satisfaction. Part of your job will be data driven which means you’ll create reports in excel and other tools (Power BI). You’ll collaborate with internal parties, such as sales, distribution and engineering team and respond to customers inquiries.

As the Quality Analyst you will contribute to quality continuous improvement. This role has interface with various areas of the business (e.g., Product Management, Engineering, Supply Chain, Factories, Sales, Solutions and Service).

Benefits

We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.

• Interesting projects in a significant manufacturing company that has been in the market since 1902

• Diverse and varied work (custom production)

• Modern, collegial, innovative, and friendly environment of a stable international company

• Regular professional training and development, the opportunity for self-realization and career growth

• 5 weeks of vacation (i.e., 25 days)

• 5 days of personal leave

• Contribution of 13,000 CZK towards vacation every year

• Above-average financial compensation, regularly increasing

• Contribution to pension or life insurance

• Cafeteria directly on the premises with subsidized meals

• Bonus for referring a new employee, loyalty bonus, relocation bonus

• Flexible working hours

• T-mobile employee program (discounted calls for family members as well)

• Group and individual language courses

• Scholar Program, support for education at all levels

• Vitamin packages

• Company phone and laptop

• Opportunity for internships and future career growth with us

• And many other benefits, such as Multisport card, free flu vaccination, company events, ice cream days in the summer, Christmas gifts, and more.

Requirements

We are looking for people with passion for innovation, who are creative, proactive and have analytical thinking. If this is you, get in touch!

As a minimum you must have:

• User knowledge of Excel & Word

• English and Czech language (use on daily basis)

• Understanding of the production processes

• Analytical, Communicative, able to Mediate, Root Cause analysis and Problem Solving

• Willingness to travel

Although not necessary, it would be nice if you have:

• Degree in Technical/Engineering Field

• Project Management

• SAP, Power BI

• Formalized ISO 9001 Auditor Training

• Formalized Quality tools Training & Problem-Solving Training

• Reading of technical documentation

Responsibilities

As a Quality Analyst, you’ll be responsible for:

• Responsible for quality projects for continuous improvement

• Responsible for quality support for Sales, Engineering, Supply Chain, Factory, Solutions,

• Responsible for processing, maintaining, and improving the Call Center and Warranty Database including training and interface with users

• Responsible for problem scoping, root cause analysis and planning and implementation of actions for improvement

• Responsible for supporting the resolution and arbitration of quality issues together with cross functional team

• Responsible for data collection, consolidation, processing and analysis of Quality Metrics and other ad-hoc Reports

• Responsible for follow up and data accuracy

• Responsible for creation, review, and control of quality documents

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference. Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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