RLC Service Engineer

Country:

Malaysia

Location:

Carrier (Malaysia) Sdn Bhd, No 10F-1, 10th Floor, Tower 5 @ PFCC , Jalan Puteri 1/2, Bandar Puteri, 47100 Puchong, Selangor

Role: RLC Service Engineer

Location: PFCC, Puchong

Full/ Part-time: Full time

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

As RLC Service Engineer for Carrier, you will be responsible in developing sales leads, qualify prospects and make service sales calls.

Key Responsibilities:

As RLC Service Engineer, you’ll be responsible for:

• Prepare quotation or proposals and follow up on service sales enquires (e.g. repair, maintenance contract, retrofit)
• Lead negotiation at optimum profits levels.
• Close orders to achieve the goals and targets assigned.
• Responsible for payment collection.
• Communicate and work together with Call Center on customers enquiries.
• Manage existing customers and develop new customers, and understand customer’s business status, look for business opportunity and foster good customer relationship for service revenue growth.
• Ability to understand and convey technical information effectively.
• Maintain a sound technical / application knowledge base on all RLC + VRF products.
• Responds to customer calls, develops appropriate documentation and response plan for resolution of issues and sends issue to appropriate level to satisfy customer requirements.
• Uses technical knowledge to troubleshoots basic customer issues.
• Performs data mining, gathers, and analyzes data to improve efficiency in products and technical services.
• May resolve customer problems in a technical call center/service center environment or through customer escalation.
• Provide professional proposal, offering and technical support in related to digitalized service & IoT solution to targeted customers in RLC + VRF segments.
• Ability to collaborate with connectivity core team, back-end support and frontliners to achieve the business goals & deliver the last mile t customer.

Requirements:

As a minimum you must have:

• Bachelor Degree in Mechanical Engineering or equivalent
• 1 year of relevant experience in solution selling
• HVAC background will be advantage
• Scheduling and planning experience is advantageous.
• Requires knowledge of Microsoft Office (Excel, Words & PowerPoint)
• Strong customer focus, sense of urgency, good communication skills
• Open to travelling and flexible working hours to accommodate customers

Benefits

We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.

• Have peace of mind and body with our medical and health insurance benefits
• Attractive allowances (mobile/transportation/petrol card) where its applicable subjective to job profiles
• Drive forward your career through professional development opportunities
• Great organization culture
• Buddy system to assist in on-the-job training

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Job Applicant's Privacy Notice:

Click on this link to read the Job Applicant's Privacy Notice