Regional Technical Services Engineer.

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Location:

Role: Regional Technical Services Engineer

Location : Home Based covering the midlands and northwest UK   

Hours : Fulltime

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Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

To plan and carry out field support activities for the EMS wireless Fire Detection and alarm product lines. Complete site visit reports in accordance with company requirements. Maintain and develop EMS products and services to the Fire and Security industry. To support sales activities as required, in accordance with the company plan.

Key Responsibilities:

• Attend sites where EMS products are installed to provide technical assistance to installer/maintaining companies.
• Complete site visit reports in accordance with company requirements.
• Carry out radio site surveys as part of company sales requirements.
• Maintain and develop existing customer relationships aligning with company objectives.
• Respond to and follow up technical enquiries as necessary.
• Liaise with and inform the internal Technical Support Department regarding any site technical information required by installing and maintaining companies.  
• Attend technical conference calls to discuss any sites regionally that require technical assistance.   
• Plan and prioritize personal workload.
• Ensure that all efforts are undertaken to meet company targets and timescales.
• Attend and present at customer and internal meetings in accordance with regional and company objectives.
• Maintain a computerized diary and contact list.
• Adhere to company health and safety policy, and other requirements relating to care of equipment.
• Complete and supply expenses for travel and lodgings as per company requirements.
• Any additional training requirements to be highlighted to Technical Services Manager for action if deemed necessary.
• Undertaken customer training on EMS products when suitably trained to do so.
• Supply technical support regionally and outside of the local area where required.

Requirements

• A good general knowledge of EMS products and services.
• An understanding of fire and security industry codes of practice.
• Excellent communication skills and telephone manner.
• Be able to work well with others to achieve objectives.
• Ability to present oneself and company products in a professional and competent manner.
• Appropriate computer skills in Word, Excel, internet, and email.
• UK full driving license.
• A natural forward planner able to critically assess his/her own performance.
• Articulate, well-presented and businesslike.
• Credible and comfortable in dealing with tense situations.
• Good organizational skills.
• Provide feedback on new and existing product functionality/operation.

Benefits

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

• Competitive Basic Salary (Negotiable DOE)
• Company Vehicle
• 25 Days Holiday
• Company Pension
• An experienced, dynamic, and highly skilled leadership team
• Career progression – we love to build and nurture talent from within, therefore we’ll work with you to achieve your long-term career aspirations.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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