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Commercial HVAC Service Account Manager
Tukwila, Washington
The frontline of the Carrier organization, our dynamic sales teams help our customers achieve their goals with our robust portfolio of best-in-class products and services. From developing and nurturing relationships with our partners to providing critical feedback to enhance our solutions, our sales organization is growing to take Carrier to the next level.
Success Profile
What makes a successful member of the Carrier sales team? Check out some of the key competencies we are looking for and see if you have the right mix.
- Balanced
- Mediator
- Proactive
- Problem-Solver
- Relationship expertise
- Technologically savvy
Job Details
Country:
United States of AmericaLocation:
CAW03: CSS-Tukwila, WA 3215 S 116th St, Tukwila, WA, 98168 USACommercial HVAC Service Account Manager
Carrier is a leading provider of HVAC, refrigeration, fire, security, and building automation technologies. These high-technology products and services enable modern life by delivering efficiency, safety, and security across several platforms!
As the Commercial Service Account Manager you will be responsible for pursuing opportunities for service agreements and projects to help keep our customers operating efficiently, and pursuing larger opportunities that help our customers modernize their HVAC systems and improve operating efficiency.
This role is a great fit for you excel at building relationships, have outstanding customer service and love working with cross-functional teams. This is the ideal role for those that are adept at assessing and understanding both the immediate and future needs of customers.
Job Responsibilities:
- Sell the full portfolio of Carrier HVAC Service products and solutions (i.e. service agreements, repairs and modernizations)
- Create and maintain Sales Territory and Account plans
- Present at customer seminars to develop new and existing customer relationships and opportunities
- Promote Carrier value propositions linking customer objectives to Carrier solutions
- Utilize CRM to manage customer interactions, activities, and opportunity pipeline
Desired Capabilities:
- Experienced in attracting, identify, and qualify new customers as well as building share value with existing customers
- Ability to seek out and qualify new service agreement opportunities both with existing customers and new prospects
- Ability to develop and propose technical repair opportunities
- Ability to learn Carrier products/solutions and present them with credibility
- Strength in developing and building effective customer relationships
- Ability to articulate the value of Carrier offerings and how they map to the customer needs
- Ability to identify Customer’s purchasing processes and adapt selling style to match
- Highly effective presentation and communication skills
- Ability to manage multiple schedule demands and prioritize for best outcomes
- Bias toward customer service and fast response to customer requests
- Ability to consistently achieve sales performance metrics and annual sales targets
- Effective negotiation of service agreement renewals when required
Required Qualifications
- 2+ Years of B2B technical sales experience
- High School Diploma/ GED
- Must be able lift/carry 20 lbs, climb ladders/stairs, and be comfortable working on roofs / platforms
- Ability to pass a MVR background check
- Ability to travel up to 80% within in assigned territory
Preferred Qualifications:
- Extremely comfortable operating in a technical environment utilizing Microsoft based computer software.
- Ideal candidate will be located in the greater Puget Sound area.
- Experience in the HVAC industry is highly preferred
- Bachelor’s degree preferred
- Outstanding sales/negotiation skills and goal-orientated with strong time management and organizational skills
- Demonstrated strong written, verbal and presentation skills to effectively develop expectations and relationships with internal and external customers
- Ability to sell directly to end user customer
- Previous experience in selling service agreements
- Demonstrates ability to introduce others to cross sell and upsell within their base of customers
- Ability to work in a highly team-oriented and dynamic environment
- Demonstrated ability to introduce others to cross sell and upsell within their base of customers
- Demonstrated ability to identify opportunities to proactively sell preventative repair / upgrade packages
- Self-motivated and able to manage many simultaneous projects and responsibilities
#LI-Hybrid
RSRCAR
Pay Range:
$92,856 - $130,206 AnnuallyCarrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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Culture
- At Carrier, we work hard to build a culture where all employees are valued and everyone feels included.
- As a global company we seek to recruit, develop and promote our employees around the world valuing cultural differences, varied perspectives, background and experiences. We believe diversity and inclusion is a source of innovation.
- We contribute to the communities where we live and do business by actively partnering with community and philanthropic organizations locally and nationally. We believe in “doing the right thing” and are a respected member of the communities in which we operate.
Benefits
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Professional Development & Employee Scholar Programs
Learning never ends at Carrier. Whether at our company or at a Carrier-approved educational institute – we want you to be engaged in lifelong learning.
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Flexible Work Arrangements
8-5pm isn’t for everyone. Carrier offers flexible work hours for eligible employees to help manage your work-life balance.
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Retirement Savings Plan
We want Carrier employees to have tools available to prepare for retirement.
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Employee Referral Program & Monetary Awards/Recognition
You know our culture and what it takes to work at Carrier – we want to reward you for helping identify top talent. As part of our culture, we also want to reward and recognize our colleagues for their excellent efforts and contributions.
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Parental Leave
We offer two leave benefits for new parents – moms and dads – Birth & Adoption Leave and Parental Leave.
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Time Off and Additional Vacation Options
New employee receive (15) vacation days per year which increases over time at the company. Plus the option to purchase an additional (5) days through our Carrier Choice program.
