Technician, Customer Service

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

Viessmann is a global leader in sustainable climate and energy solutions, dedicated to creating living spaces for future generations. Now, as part of the Carrier group, Viessmann combines innovative technologies with a strong commitment to environmental protection, promoting sustainability and comfort. With a comprehensive portfolio that includes heating, cooling, ventilation, and energy systems, Viessmann serves residential, commercial, and industrial markets worldwide. The company continues to shape the future of energy efficiency through smart, integrated solutions that foster sustainability and comfort.

Role Overview

In this role, you will be responsible for managing and developing our Pre-Sales team, ensuring it becomes a central and trusted point of contact across the business. You will oversee day-to-day customer service activities, supporting the resolution of customer queries, service or billing enquiries, and ensuring accurate handling of customer information and product specifications.

Key Responsibilities

• Leading and managing the Pre-Sales team to deliver outstanding customer support

• Developing apprentices within the team and supporting their professional growth

• Overseeing team skills development and coordinating training initiatives

• Managing government schemes, including MCS umbrella and other relevant programmes

• Supporting the introduction of new equipment into the product portfolio

• Assisting in the design and sale of equipment for both small and large-scale projects

• Providing support across domestic and commercial heating product lines

• Ensuring accurate handling of customer data, billing information, and product specifications
  

What We’re Looking For

• Experience in customer service and/or pre-sales support

• Previous team leadership or supervisory experience

• Strong organisational and communication skills

• Ability to work with structured processes while maintaining a customer-centric approach

• Interest or experience in heating, technical products, or related sectors (desirable)

Minimum Requirements:

• IT Skills

• People skills

• Time management skills

• Communication and presentation skills

• An understanding of government schemes an advantage but full training will be given.

• An understanding of ASHP's an advantage but full training will be given

Pay Range

The annual salary for this position is between £19,800.00-£37,200.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.   

Other Compensation

This position may be entitled to short-term cash incentives, subject to plan requirements.

Benefits

We offer a competitive total rewards package that may include other benefits and well‑being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success.

Equal Treatment and Non-Discrimination

Carrier is committed to equal treatment and non-discrimination principles. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability, or any other applicable protected class.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Applications will be accepted for at least 14 calendar days from Job Posting Date. Job Posting Date: 9 June 2026

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Use of AI in Recruitment

Technology‑enabled tools may support parts of the recruitment process, with oversight by people.

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