Sales Support Administrator

Role: Sales Support Administrator

Location: Telford, on site

Contract: Perm, full.

Viessmann is a global leader in sustainable climate and energy solutions, dedicated to creating living spaces for future generations. Now proudly part of the Carrier group, Viessman combines innovative technology with a strong commitment to environmental responsibility, driving sustainability and comfort.
With a comprehensive portfolio that includes heating, cooling, ventilation, and energy systems, Viessmann serves residential,commercialand industrial markets across the world. They continue to shape the future of energy efficiency through smart, integrated solutions that drive sustainability and comfort.

About the role

This role supports the efficient handling of customer orders and enquiries, from quotation and order processing through to delivery. You will liaise with customers, suppliers, and internal teams to provide pricing, availability, and technical information, while maintaining accurate records in the CRM system. The position also involves proactive customer contact and supporting continuous improvement of processes to deliver a high standard of customer service.

As a Sales Support Administrator, you'll be responsible for:

• Processing and managing purchase orders through to delivery – Including, but not limited to, ordering goods from suppliers, liaising with customers regarding delivery dates, access issues, requirements etc., booking appropriate transport, resolving faulty or damaged goods reports, sourcing technical information for customers, arranging for plates to be cut via a 3rd party, arranging for goods to be delivered directly from head office to site, creating pro forma invoices.
• Creating quotations for current and potential customers 
• Dealing with telephone and email requests from our network of customers – mainly installers and merchants
• Advising customers of spare parts numbers for their boilers
• Advising customers price and stock availability
• Maintaining customer data on company CRM system 
• Continually improving processes and standardising our proposition for our customers 
• Making outbound calls to existing and potential customers to discuss potential orders.
• Any other tasks relevant to the role 

To be successful in the role, you should:

• Demonstrate excellent verbal and written communication skills.

• Possess previous experience in sales support or customer service.

• Be resilient, adaptable, with attention to details.

• Learn quickly and understand technical product information related to heating and cooling systems to support cross- and up-selling.

• Have good command of computer / MS Office.

• Collaborate effectively and support the objectives of the external sales team.

• Work independently, take initiative, and manage your own workload efficiently.

• Speak fluent English.

What we offer

• Base salary + sales bonus
• Pension scheme
• 25 days of holiday + bank holidays
• Private medical & dental care
• Life Insurance
• Comprehensive onboarding training
• Small but supportive team

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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