Order Management & Fulfillment Manager

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Location:

About the role

Carrier Global SIOP has a role open for an Order Management & Fulfillment Manager to drive customer on-time-delivery for the Commercial HVAC business in Mexico. Partnering closely with Manufacturing, Supply Chain, and Customer Services, the manager will play a critical role in driving customer delivery assurance and delivering world class customer satisfaction across all aspects of our operations.

Key Responsibilities

• Partner with Operations to align, forecast and convert revenue targets.
• Drive customer on-time-delivery metric, aligned with customer expectations.
• Align manufacturing dates with operations, driven by revenue and customer commitment.
• Partner with customer service to manage escalations and priorities, driving execution with Operations.
• Follow-up materials readiness with supply chain, aligning actions to mitigate risks.
• Follow-up invoicing trigger and execution.
• Manage inventory levels and collaborate with supply chain teams to maintain optimal stock levels while minimizing holding costs.
• Analyze data and regularly report on operational performance to executive management, identifying trends, opportunities, and areas for improvement.
• Foster strong relationships to ensure smooth customer services, operations, and supply chain integration.

Requirements

• Bachelor’s degree: Degree in Supply Chain Management, Business Administration, or Engineering (advanced degree preferred).
• Advanced English: Strong command of both written and spoken English in a professional setting.
• Experience: 5+ years in order management, customer fulfillment, supply chain management, or operations, ideally in a fast-paced environment.
• Analytical and problem-solving skills: Proven track record of driving process improvements and operational efficiencies.
• Exceptional communication and interpersonal skills: Ability to interact effectively with different teams and levels within the organization.

Other qualifications that would be beneficial for this role include:

• MBA: Master of Business Administration.
• Grado avanzado o certificación en gestión de la cadena de suministro: Por ejemplo, APICS CPIM, CSCP.

Benefits

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

• Have peace of mind and body with our health insurance.
• Drive forward your career through professional development opportunities.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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