Global Enterprise Architect – Sales and Service

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Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About This Role

Carrier’s Digital Sales and Serve (DSS) Center of Excellence (COE) team is enabling higher digital customer experience capabilities throughout the enterprise. Through centralized investment in technology, talent, and business transformation the team aims to solidify Carrier’s position as a leader in sales enablement, service, digital commerce and MarTech spaces.

This person will collaborate and work closely with the DSS COE product, engineering, and implementation teams to meet roadmap and new initiative commitments.

Carrier is a global leader in Heating, Ventilation, and Air Conditioning (HVAC), Refrigeration, and Fire & Security segments with an unmatched product and service portfolio. Carrier’s Digital Commerce, Channels, and Experience Center of Excellence team brings together exceptional talent to have unparalleled impact on the company’s direction.

Key Responsibilities:

• Partner with business teams to understand and translate business requirements into solutions that align with the company’s business goals and objectives and will become the global standard for all business units at Carrier Global.
• Lead the integration of Salesforce and ServiceMax platforms across various business units, ensuring seamless data flow and process optimization.
• Design scalable and robust solutions leveraging Salesforce and ServiceMax to meet business requirements and enhance operational efficiency.
• Oversee and mentor a global remote team of senior developers and other technical resources, providing guidance on best practices, development methodologies, and team management.
• Work closely with business leaders (GM’s, VP’s, and P/L Leads), IT teams, and external delivery partners to understand needs, gather requirements, estimate effort, and deliver effective solutions.
• Establish and enforce architecture standards, guidelines, and best practices to ensure consistency and quality across the organization.
• Stay abreast of emerging technologies and industry trends to drive continuous improvement and innovation within the enterprise architecture framework.
• Act as the subject matter expert for the Salesforce platforms including Service Max, Sales Cloud, Service Cloud, CPQ, and Salesforce Communities.
• Maintain comprehensive documentation of architecture designs, processes, and integrations to support ongoing maintenance and future enhancements.

Key Skills:

• Deep knowledge of Salesforce and ServiceMax platforms, including configuration, customization, and integration capabilities.
• Strong problem-solving skills with the ability to analyze complex business requirements and translate them into effective technical solutions.
• Proven experience in managing large-scale projects, including planning, execution, and delivery within scope, time, and budget constraints.
• Familiarity with DevOps practices and tools, including CI/CD pipelines and version control (e.g., Git).
• Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders.
• Demonstrated leadership abilities with experience in guiding remote cross-functional teams and driving organizational change.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.

Required Qualifications:

• 10+ years of experience in enterprise architecture, with a focus on Salesforce and ServiceMax.
• 10+ years of experience working with Copado, or similar dev ops tools.
• 10+ years of hands-on experience in Agile methodologies in a working environment – demand prioritization, planning, and execution to deliver software solutions.
• Bachelor’s degree.
• Ability to travel up to 15% nationally and internationally is required.

Preferred Qualifications:

• Master’s degree and/or similar secondary degree in Computer Science, Information Technology, or similar technical degree.
• Salesforce Certified Architect or other advanced Salesforce certifications.
• Experience working with multicultural, multilingual, and multiple time zone, global environments.
• The ability to simplify the complex, quickly define core problem and frame the solution approach.
• Experience in industrial/manufacturing software segments.
• Experience with integration tools such as MuleSoft or ETL tools.
• Knowledge of front-end technologies (HTML, CSS, JavaScript) and their integration with Salesforce.

Some of our competitive benefits package includes

• Medical, dental, and vision insurance
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution
• Tuition reimbursement
• Life insurance and disability coverage
• And more

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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