Service Coordinator

Country:

Location:

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

At Automated Logic (a subsidiary of Carrier), we are building automation systems that make sense!  We are a total energy solutions provider.  For more than 30 years, we have been dedicated to designing easy-to-use building automation systems that provide the highest possible energy efficiency, while ensuring occupant comfort.  Through our global team of company branches and independently-owned dealers, we offer industry-leading technology with local, on-the-ground service that is hard to beat.

Job Responsibilities

The Service Coordinator performs all department schedules, the tracking of labor and expense costs, processing work orders, contract charges, billings to customers and payment accounting. Responsibilities include, but are not limited to, the following:

• Own the local monthly branch service agreement renewal process.
• Prepare all contract renewal proposals and other documents for customers.
• Follow-up with contract customers and make required revisions.
• Reconcile Service Contracts by managing cost transfers.
• Prepare and submit all Service Agreement booking packages for renewals, and time & material work.
• Prepare time & material billings.
• Maintain contract logs, and schedule and document all department commitments for repairs, maintenance, installation, retrofit, warranty, and parts.
• Ensure all Preventative Maintenance visits are scheduled and performed for each Service Agreement.
• Call each Preventative Maintenance customer the day after each PM visit to ensure all work was satisfactory and address any open items. Follow up immediately on open items and report dissatisfactions.
• Maintain Preventative Maintenance schedules in accounting system for all visits.
• Monitor service receivables and suspend service when necessary.
• Log and track all service work orders (billable and non-billable) and reconcile all open tickets in a timely manner.

Basic Qualifications

• High School Diploma or GED.
• 1+ year experience with projects bookings, purchase orders, receivables, payables, documentations and contracts agreements with customers.
• 1+ year experience with operational databases.

Preferred Qualifications (assets)

• 1+ year experience supporting the sales team with COI applications.
• Good experience with Ms-Office suite (Word, Excel, PowerPoint)
• Demonstrates strong attention to detail and accuracy in work.

Additional details

• Sponsorship is not supported for this position.

RSRCAR
#LI-Onsite

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Job Applicant's Privacy Notice:

Click on this link to read the Job Applicant's Privacy Notice