Building Automation Systems (BAS) Retail / Industrial Operations Manager

At Automated Logic (ALC), we've been developing and supporting intelligent building solutions that have helped customers, including small businesses to Fortune 500 corporations, operate their buildings more efficiently for over 40 years. Our products help reduce energy consumption, lower utility, operating and maintenance costs, and improve indoor air quality, occupant comfort, and productivity. Technology that supports the buildings and industry of today and tomorrow requires a wide range of talents and skill sets.

ALC is part of the Carrier Global Corporation.

Carrier Global Corporation, a global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

We value our people and offer an extensive benefits package, with financial rewards including health insurance, retirement savings plan, and also lifestyle support with flexible working and parental leave. Plus, we’ll support your growth with paid-for external training programs and courses.

About this role

ALC in Kennesaw has an opportunity for a Building Automation Systems (BAS) Retail / Industrial Operations Manager.

The BAS Retail/IndustrialOperations Manager is a critical leadership role responsible for the end-to-end execution and financial performance of operations.

The BAS Retail/IndustrialOperations Manager oversees the entire process, from order entry and construction project management to installation and field labor management. A key part of the role is driving operational efficiencies, controlling project scope, and managing the schedule and costs to ensure financial goals are met, including expense management and tracking. Beyond internal control, the BAS Operations Manager is tasked with generating business advantage and growing profits by executing strategic account management and collaborating with Owners, General Contractors, Mechanical and Electrical contractors to enhance the reputation and visibility of ALC’s controls products and service offerings, ultimately ensuring a high level of customer satisfaction.

The BAS Retail/Industrial Operations Manager will work onsite at Kennesaw and travel up to 25% within the USA & globally.

Key Responsibilities

Operational Leadership & Performance

• Direct and lead day-to-day operational teams to meet and exceed planned deliverables while managing a high volume of concurrent tasks.
• Ensure operational excellence and achievement of the operations plan within the assigned geographic area.
• Drive customer satisfaction by ensuring the organization meets or exceeds customer and sales goal expectations.
• Manage resource allocation, reallocating personnel as needed to improve overall results and project delivery efficiency.
• Collaborate with national operations leaders and other internal areas to leverage best practices and align with company objectives.
• Administer, communicate, and ensure compliance with all company policies and procedures.

Project Management & Revenue

• Oversee and manage all aspects of project execution, adhering strictly to established project processes.
• Provide direction and mentorship to assisting Project Managers and ensuring successful project delivery.
• Direct revenue forecasting activities and establish performance standards that align with established business objectives.
• Support Project Managers in identifying, securing, and processing change orders for out-of-scope work.
• Assist the Sales team by reviewing contract documents, drawings, and specifications to ensure accuracy in bid estimations.

Talent Management & Development

• Lead all hiring responsibilities, recruiting and onboarding Project Managers, System Specialist Supervisors, System Specialists, and Associate Project Managers with the requisite skills and competencies.
• Develop and implement coaching and training programs for the operations team on advanced project management techniques to ensure they achieve targets.
• Conduct regular coaching sessions (e.g., "ride-alongs") with employees and meet with key clients to build and strengthen relationships.

Strategic & Customer Engagement

• Partner with the Sales Manager to develop strategic business plans for both securing new business and maintaining the existing customer base.
• Ensure the establishment and development of professional, strategic relationships with key prospects to better understand and meet customer needs within the contracted scope.

Basic Qualifications

• Bachelor’s degree
• 5+ years plus Project Management Experience
• 5+ years plus experience in Retail, Industrial, Pharmaceutical, and/or HVAC Construction and Service
• 5+ years plus of experience in field operations
• Valid Driver’s License

Preferred Qualifications

• Bachelor’s degree in construction, civil, mechanical, electrical engineering, construction management, or business management
• Master’s degree
• MS Office 365 Suite: Word, Excel, Outlook, MS Project, MS Teams, and OneDrive
• Cora, Asana, Bidtracer, SFDC, Microsoft Projects, Visio, AutoCad
• PMP Certification
• Lead and motivate teams
• Problem-solving, planning skills
• Project financial reporting and project management skills

Additional information:

This position doesn’t support immigration sponsorship

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Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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