Service Engineer (Planner)

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Location:

Role: Service Engineer (Planner)

Location: Taman Molek, Johor

Full/ Part-time: Full time

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

As the Service Engineer (Planner) for Carrier, you’ll be covering Johor region in servicing our clients. You will be supported by a team of technicians and you are required to champion the customer relationship and engagement process.

Key Responsibilities:

As a Service Engineer (Planner), you’ll be responsible:

• To attend technical meetings at the customer site and provide solutions.
• Drive the planning and execution of service jobs to ensure timely completion within budget.
• Assign technicians to service calls, ensuring clear communication of job requirements.
• Ensure technicians receive work orders promptly and plan SA/SR jobs accordingly.
• Create PM plans in Salesforce for chillers under SA contracts and ensure 100% PM completion each month.
• Plan and schedule technicians efficiently for hotline calls.
• Approve timesheets and technician expenses on time.
• Plan and allocate service parts on a monthly basis.
• Maintain strong customer relationships to improve NPS scores and address issues promptly.
  To connect chillers to the Carrier Smart Service Platform, monitor Chiller performance, and generate reports to customers.
• To prepare technical reports/chiller startup reports/ monthly comprehensive chiller reports to customers
• To conduct chiller introduction and technical training for customers/ contractors and in-house technicians.
• To attend to customers' complaints & provide prompt service to meet customer satisfaction.
• To assist the Service Manager in handling operation-related matters.
• Carry out EH&S responsibilities and job site inspection as required.

Requirements
We are looking for people who are innovative. If this is you, get in touch.

As a minimum you must have:

• A bachelor’s degree in Mechanical, Electrical & Electronic, Mechatronics or equivalent
• Min 2 years of experience in service line
• Has good customer service skills
• Has understanding on air conditioning within HVAC field
• Open to travel to Northern regions based on project needs

Benefits

• We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary
• Have peace of mind and body with our medical and health insurance benefits
• Attractive allowances (mobile/transportation/petrol card) where its applicable subjective to job profiles
• Drive forward your career through professional development opportunities
• Great organization culture
• Buddy system to assist in on-the-job training

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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