Senior Quality Assurance Associate

Country:

United States of America

Location:

CAI22: Carrier - Indianapolis 30 S Meridian St, Suite 500 , Indianapolis, IN, 46204 USA

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visitcorporate.carrier.com or follow Carrier on social media at@Carrier.

Role Responsibilities:

• Be responsible for building and supporting analytics dashboards for the North America HVAC business group.
• Be a subject matter expert on data sources and warranty analytics at Carrier.
• Provide data analysis reports with full summary breakdowns, identifying top issues.
• Report out at monthly Quality/Warranty Dashboard Review meetings with customers and leadership.
• Work closely with the manufacturing plants and Quality team to identify issues utilizing field data
• Some travel will be required.

Preferred Qualifications:

• Experience in the HVAC industry
• Experience in data analysis and complex data mining. Including networking from several data sources also including AI.
• Experience with IBM SPSS, Power BI, Tableau, R, Python, or SQL Server
• Proficient with Microsoft Office suite products and proven ability to utilize their advanced capabilities
• Demonstrated ability to work in cross-functional teams in root cause analysis. Executing change initiatives to improve products.
• Strong written and verbal communication skills.
• Ability to work in a self-directed manner to identify the needs of the organization and/or customer, articulate necessary proposals, and see projects through to completion.
• Highly organized with strong attention to detail, while multitasking several objectives.
• Passion for servicing customers. Ability to listen to customer needs and quickly act to solve their problems, go above and beyond to exceed their expectation.
• Ability to think outside the box, innovate, take risks, and implement progressive, sustainable solutions
• Continuous improvement/Lean principles/Six Sigma experience is a plus.

Required Qualifications:

• Associate degree in Statistics, Computer Science, Engineering, or Programming
• 1+ years' experience in data analytics, engineering and/or systems management

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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