DT Site Leader H/F

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC and refrigeration. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

Build a career with confidence! 

At Carrier, you’re joining the world leader in healthy, safe, sustainable and intelligent building and cold chain solutions. We create solutions that matter for people and our planet – and our employees are the heart of it all. We are a company of innovators and problem-solvers who are united by The Carrier Way – our vision, values and culture. 

As an employer of choice, we strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. In short, Carrier’s greatest assets are the expertise, creativity and passion of our employees – and we’re excited for you to join the team.   

About the role 

As an DT Site Lead at Carrier, you are part of the IT Operations Center of Excellence (CoE) for factories, which leads, manages, and executes all transformation projects and productivity initiatives. You play a key role in digital transformations, which will include continuous improvements, deployments of the Digital Factory CoE, and industry-specific transformations aligned with Industry 4.0.

To achieve this, you collaborate with plant and corporate leadership as well as other IT CoEs to identify plant priorities, plan, and deliver technology projects or initiatives for the local site in accordance with the Digital Factory Operations strategy and the overall digital transformation roadmap.

Responsibilities

• Manage the day-to-day DT operational responsibilities (sustaining) to ensure the factory operations.

Oversee application support aligned with factory operations.

Monitor third-party vendors SLAs to ensure systems & infrastructure reliability and escalate performance gaps.

Monitor continuous improvement.

Monitor Annual Physical Inventories DT Support activities.

• Lead Digital strategy, innovation & transformation 

Partner with the factory manager and leadership team to develop a digital strategy for the site supporting productivity, delivery, quality, and safety objectives.

Engage with Lean teams to drive continuous improvement in the factory.

Gain knowledge of Carrier global solutions & identify opportunities for these solutions.

Have knowledge of Industry innovated solutions

Build / Support business cases to secure funding & have clarity regarding value opportunity

• Manage Digital Programs and projects

Validate alignment with site objectives and global DT priorities.

Build a business case including benefits, costs, and resource requirements.

Review with the governance board and global DT team for approval.

Integrate the approved project into the site digital roadmap.

Coordinate and execute the site’s digital macro plan and project portfolio.

Ensure timely delivery and measurable impact.

Monitor programs / projects financials.

Maintain application portfolio with LeanIX tool.

Assess system lifecycle and plan upgrades or replacements in alignment with global DT strategy.

• Ensure Standard Compliance

Verify that new technologies meet cybersecurity, architecture, and integration standards.

Consult global DT/IT teams for approval before deployment.

Ensure annual BIA.

Ensure / monitor annual DRP testing for critical applications.

Maintain documentation for audits (internal and external) and compliance checks.

• Monitor Hardware & Infrastructure Activities

Requirements gathering, installation, purchasing, preventive maintenance, and disposal of shopfloor and office equipment (PCs, printers, scanners, network devices).

• Act as main point of contact for IT Severity 1 incidents providing local coordination and execution to ensure business continuity.

Escalating a P1 Incident.

Classify impact (local vs. global) and urgency.

Engage IT site support; if unresolved, escalate to corporate IT or global DT operations.

Document incident details, impact, and work with MIM team for actions for future reference.

• Monitor DT Financials and DT Reporting

Manage DT purchasing.

Establish DT budget on annual basis.

Monitor DT actuals & forecasts on monthly basis.

Report on monthly basis results and progress to site leadership and DT Leads.

• Manage change management

Drive adoption, training, and cultural change to embed digital practices across the plant.

Develop and empower SME’s for critical site applications

Knowledge & Expertise

• Real experience of matrix organization

• Real experience of working with global partners

• Project management skills with tools like Asana and Passport methodology

• Management of projects/requests portfolio with tools like JIRA

• Knowledge of industry solutions (SAP/JDE ERP, MES, supplier portal, configuration, industrial connectivity & integration, IA)

• Financials knowledge and skills (opex, capex, budget, forecasts).

• Understanding of Scrum, Lean or Agile methodologies.

• Understanding of IT Service Management and ITIL standards with tools like ServiceNow.

Skills & Abilities

• Strong leadership, communication, negotiation, and conflict management skills

• Strong analytical skills: ability to perform complex system analysis and draw conclusions by relating information from different sources, including root-cause analysis and issue resolution.

• Ability to communicate highly technical information in an understandable manner to non-technical audiences through writing and presentations.

• Experience dealing with competing priorities and juggling multiple projects in a fast-paced, ever-changing environment while meeting project objectives in a timely manner using standard project management methodologies (agility).

• Highly self-motivated, driven work ethic, keen attention to detail, and customer service orientation.

• Must be able to influence people and motivate individuals to meet organizational objectives
  

Other Requirements

• Bachelor's degree in Computer Science, or consideration of an equivalent combination of education and experience.

• Fluent spoken and written in French and English is mandatory.

• Previous experience managing IT team that encompass application, infrastructure and compliance area.

Our commitment

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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Carrier est engagé dans l’égalité des chances et l’inclusion. Toutes les candidatures qualifiées seront examinées dans le respect de la réglementation et un accompagnement spécifique sera fourni à la prise de poste.

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