Field Service Supervisor

About Carrier:

Carrier, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

About this role:

Supervises a team of entry to intermediate level Field Service professionals or supervisors of Field Service Technicians. Manages day-to-day priorities in solving client issues received by the team. Optimizes manpower and resources, responds to complaints of customers, and escalates key issues to senior management.

Responsibilities:

• Direct connection to the Technicians, Union connection and onboarding
• Maintain relationship with Union
• SME for Tech Quoting and drive ops selling charge
• Training and development schedule, Onsite training
• Fleet, Site visits, jobsite QA
• Customer engagement
• Work with Service Coordinators on daily and extended schedule
• PM Plan Review for renewals and new contracts
• Daily time entry approval, Weekly payroll and issue resolution
• Site / Safety Inspections

Required Qualifications:

• Hight School Diploma or GED
• 5+ Commercial HVAC system knowledge and Components
• 5+ years Management experience dealing with Service Technician and customers.
• Must have a valid drivers license and be insurable by Carrier

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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