Customer Service Representative APAC

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Position: Customer Service Representative APAC at LenelS2

Reports to: Supply Chain & Customer Service Manager APAC

Location: Hong Kong

About LenelS2

LenelS2 is a global leader in advanced security systems and access control solutions, providing innovative technologies that secure buildings, assets, and people worldwide. With a commitment to excellence and cutting-edge technology, LenelS2 is dedicated to delivering superior security solutions to its customers.

Key Responsibilities

• Answer incoming phone calls and email messages from customers for the following functions:
  • Order Processing / Order Status
  • Return Materials Authorizations
  • Pricing and Sales Quotations
  • General Customer Inquiries
• Effectively resolve sensitive situations involving customer discrepancies
• Perform order entry and respond to order inquiries from customers
• Facilitate processing of return materials authorizations
• Communicate and coordinate with internal departments acting as a liaison for our customers
• Provide product pricing
• Maintain required quality levels for phone and data entry activities
• Follow pre-defined procedures to identify, evaluate and solve customer issues
• Other tasks as assigned

Qualifications

• Communicate effectively in person, over the phone and through email communications
• Problem solving
• Analyzing information
• Multi-tasking
• Quality focused – Attention to detail
• People oriented

Benefits

• Intermediate or better skill level with MS Word, Excel, Outlook, and an aptitude for learning software productivity applications quickly.
• Excellent written, oral, and reading comprehension / communication skills to both communicate effectively with customers and document cases.
• Experience and references in a customer service position.
• Has initiative and takes ownership to follow through and resolve customer’s issues.
• Enjoys an action oriented hands-on growth environment

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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