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Commercial Service Account Manager, New England
Canton, 麻薩諸塞州
The frontline of the Carrier organization, our dynamic sales teams help our customers achieve their goals with our robust portfolio of best-in-class products and services. From developing and nurturing relationships with our partners to providing critical feedback to enhance our solutions, our sales organization is growing to take Carrier to the next level.
Success Profile
What makes a successful member of the Carrier sales team? Check out some of the key competencies we are looking for and see if you have the right mix.
- Balanced
- Mediator
- Proactive
- Problem-Solver
- Relationship expertise
- Technologically savvy
Job Details
Country:
United States of AmericaLocation:
CAM04: CSS-Canton,MA 95 Shawmut Rd, Canton, MA, 02021 USA
Commercial Service Account Manager
Ideal candidate will be located in New England (Canton, MA or Rhode Island)
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC portfolio. We make modern life possible by delivering safer, smarter, and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
As the, Commercial Service Account Manager you will be responsible for pursuing opportunities for service agreements, quick turn projects to keep our customers operating effectively and pursuing large opportunities that help our customers modernize their equipment.
This role is a great fit for you excel at building relationships, have outstanding customer service and love working with cross-functional teams. This is the ideal role for those that are adept at assessing and understanding both the immediate and future needs of customers.
Job Responsibilities:
- Sell the full portfolio of Carrier HVAC Service products and solutions (i.e. service agreements, repairs and modernizations)
- Create and maintain Sales Territory and Account plans where necessary
- Present at customer seminars to develop new and existing customer relationships and opportunities
- Promote Carrier value proposition linking customer objectives to Carrier solutions
- Utilize CRM to manage customer interactions, activities, and opportunity pipeline
- Experienced seller in attracting new customers as well as building share value with existing customers
- Ability to seek out and access new service agreement opportunities both with existing customers and new prospect customers
- Ability to seek out or respond to repair opportunities
- Establishing and building credibility with knowledge of Carrier products/solutions
- Strong ability to develop and sustain customer relationships
- Clearly articulate the value of Carrier’s value offerings and how they map to the customers’ needs
- Ability to detect the Customer’s buying stage and adjust selling accordingly
- Effective presentation and communication skills
- Prioritize on best opportunities
- Responding to the customer requirements in a timely manner
- Gaining the booking/order in a timely manner
- Ability to consistently achieve sales metrics and Annual Targets
- To effectively negotiate service agreement renewals when required
Required Qualifications
- Bachelor of Arts / Bachelor of Science Degree in Mechanical or Industrial engineering or High School Diploma/GED with 4+ years in Commercial/Industrial HVAC in a technical role
- Must be able lift/carry 20 lbs, climb ladders/stairs, and be comfortable working on roofs/platforms.
- Ability to pass an MVR background check
- Ability to travel up to 80% within the assigned territory.
Preferred Qualifications:
- Extremely comfortable operating in a technical environment utilizing Microsoft based computer software
- Outstanding sales/negotiation skills and goal-orientated with strong time management and organizational skills
- Demonstrated strong written, verbal and presentation skills to effectively develop expectations and relationships with internal and external customers
- Ability to sell directly to end user customer
- Previous experience in selling service agreements
- Demonstrates ability to introduce others to cross sell and upsell within their base of customers
- Ability to work in a highly team-oriented and dynamic environment
- Demonstrated ability to introduce others to cross sell and upsell within their base of customers
- Demonstrated ability to identify opportunities to proactively sell preventative repair / upgrade packages
- Self-motivated and able to manage many simultaneous projects and responsibilities
#LI-Hybrid
RSRCAR
Pay Range:
$74,181 - $130,206 AnnuallyCarrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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Culture
- At Carrier, we work hard to build a culture where all employees are valued and everyone feels included.
- As a global company we seek to recruit, develop and promote our employees around the world valuing cultural differences, varied perspectives, background and experiences. We believe diversity and inclusion is a source of innovation.
- We contribute to the communities where we live and do business by actively partnering with community and philanthropic organizations locally and nationally. We believe in “doing the right thing” and are a respected member of the communities in which we operate.
Benefits
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Professional Development & Employee Scholar Programs
Learning never ends at Carrier. Whether at our company or at a Carrier-approved educational institute – we want you to be engaged in lifelong learning.
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Flexible Work Arrangements
8-5pm isn’t for everyone. Carrier offers flexible work hours for eligible employees to help manage your work-life balance.
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Retirement Savings Plan
We want Carrier employees to have tools available to prepare for retirement.
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Employee Referral Program & Monetary Awards/Recognition
You know our culture and what it takes to work at Carrier – we want to reward you for helping identify top talent. As part of our culture, we also want to reward and recognize our colleagues for their excellent efforts and contributions.
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Parental Leave
We offer two leave benefits for new parents – moms and dads – Birth & Adoption Leave and Parental Leave.
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Time Off and Additional Vacation Options
New employee receive (15) vacation days per year which increases over time at the company. Plus the option to purchase an additional (5) days through our Carrier Choice program.
