Customer Service Representative

Country:

Location:

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

Key Responsibilities

• Provide proactive customer support to our top customers and actively strive to delight them.
• Respond to customer inquiries regarding status of open orders, stock availability, and shipping information on the phone and through the case management system.
• Expedite backlog working with individual planners and buyers. 
• Address priority and/or emergency order situations, tactfully handle problems and complaints, and recognize and solve possible problems before they become critical. 
• Log and research customer disputes.
• Provide order entry assistance as required. 
• Process return material authorization requests as required.
• Handle basic department related duties and special projects as assigned.
• Serve as backup for other reps as necessary.

Required Qualifications

• High School Diploma or GED
• 3+ years of experience as a customer service representative.

Preferred Qualifications

• Bachelor’s Degree
• Ability to work well with a variety of team members.
• Ability to manage and prioritize multiple tasks.
• Ability to handle high volume customer inquiries via phone and email.
• Good organizational skills and attention to detail.
• Good verbal and written communication skills.
• Professional, pleasant demeanor in all interactions with customers and coworkers.

#LI-onsite

RSRCAR

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Job Applicant's Privacy Notice:

Click on this link to read the Job Applicant's Privacy Notice