Country:

India

Location:

Building No 12D, Floor 5, Raheja Mindspace, Cyberabad, Madhapur, Hyderabad - 500081, Telangana, India

Job Title - Data Domain Lead - MM
Preferred Location - Hyderabad, India
Full time/Part Time - Full Time

Build a Career with Confidence

Carrier is a leading provider of heating, ventilating, air conditioning and refrigeration systems, building controls and automation, and fire and security systems leading to safer, smarter, sustainable, and high-performance buildings. Carrier is on a mission to make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter, and more sustainable. Our teams exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them.

Among the many benefits, Carrier offers Retirement Savings Plan, Health Insurance, Time Off & Vacation Options, Parental Leave, Employee Scholar Program, Flexible Work Arrangements, Employee Assistance Program & Professional Development.

About the role

Carrier is looking for a data management professional to join our team as MDM Operations Business Partner Domain Lead. The MDM Operations Business Partner Domain Lead will be part of the Carrier Business Services (CBS) Global Master Data Management (MDM) team and will oversee a team of data maintenance analysts/operators located in various delivery centers. The role will ensure efficient and controlled MDM operations services for the Business Partner domain delivering the highest Master Data quality level, first-time right, supporting efficient end-to-end business processes and allowing for decision making based on trusted data.

The role focuses on operational excellence, thriving for best-in-class Master Data quality at a continuously improved cost to serve. To achieve this, skills and experience in continuous improvement are needed. For the Business Partner domain, he/she owns the delivery of improved service quality, optimized cost to serve, controls & compliance, as well as enhancing customer experience. It supports all functions for their data maintenance.

He/She operates in a highly complex systems landscape and within a matrix organization. System complexity includes at least 100+ ERP instances, plus several other enterprise-level systems, supported by multiple service providers. He/She leads a 20 to 30 FTEs team and manages stakeholders’ relationships.

Key Responsibilities:

Being part of an enthusiastic and dynamic team, your responsibilities include:

• Managing a 20 to 30 FTEs MDM Operations team, consisting of Master Data Analysts/Operators, located in multiple CBS delivery centres
• Responsible for all activities falling under the MDM Operations team scope for the Business Partner domain, i.e., service performance (SLAs), End-to-End Master Data process timelines, controls, continuous improvements, cost-to-serve, service introduction, point of contact for MDM CoE, IT, audit, internal controls and business
• MDM processes performance monitoring, including supporting the KPIs definition and their development
• Supporting the Implementation of proper (preventive/detective) controls for the MDM Operations
• Ability to utilize metrics to identify opportunities for service improvement
• Supporting the operations lead with issues fixing related to MDM Operations, including escalation management and root cause analysis. This includes interacting with the MDM CoE who will act as second line support, as well as with IT and Internal Controls
• Being a member of the MDM Operations leadership, supporting the implementation of the MDM operations improvement roadmap
• Supporting the operations lead with a continued focus on standardization and optimisation to drive down total cost to serve and enhance customer satisfaction through improved quality of processes and optimised service placement
• Overseeing the Creation, review and delivery of end-user documentation (user guide, process flow charts, training materials) and training
• For the Business Partner domain, building working relationships and fostering communication with internal customers within and across organizational and geographic boundaries
• Managing teams of employees including the ability to plan, assign and direct work; develop and appraise employees; ability to address employee needs and resolve problems 
• Review performance of GBS MDM Operations staff, provide performance feedback and coaching
• Understanding change management and human resource issues to drive to resolution

Requirements

• Graduation/Post-Graduation in Business Administration, Accounting, Finance, Economics, IT or equivalent work experience
• Minimum 10+ years’ overall experience with 7 years’ experience in MDM related function and/or service industry/shared services
• Experience in managing operations teams (e.g., delivery within SLAs, controls) and demonstrated leadership skills
• Working experience supporting MDM operational processes preferred
• Experience in interfacing with business operational customers, IT, Audit teams and Internal Controls in defining, implementing, managing and monitoring MDM service requirements
• Experience to manage shared services, in particular escalations, issues management and root cause analysis
• Experience in ERP and Data Management systems as key user (preferably SAP and SAP MDG)
• Experience in complex IT system environments as key user
• Experience in complex business environments with multiple stakeholders, including multiple service providers
• Understanding of external factors influencing master data management such as competitors, regulatory requirements, best in class practices, etc.
• Change management experience in large company and in a complex and international environment
• Continuous Improvement certification preferred
• Project Management certification preferred
• Leverages business understanding and its requirements to run MDM operations
• Keeps deadlines and produces high quality output
• Fosters a constructive dialogue with support functions and key stakeholders
• Customer service mind-set with excellent customer service skills
• Strong communicator
• Recognise as a reliable partner for issue management/escalation

• International mind-set – sensible to cultural differences

Benefits

We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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