Technical Support Engineer

Country:

Thailand

Location:

Carrier (Thailand) Limited, 1858/63-74 Interlink Tower, Debaratna Road, Bangna Tai, Bangna Bangkok 10260, Thailand

Role Responsibilities:

• Utilize knowledge of HVAC systems to provide solution-based offerings during tender stage.
• Collaborate with sales and operations teams to identify improvements in solution offerings.
• Assist to prepare competitive quotations and proposals to secure new deals.
• Focus on educating customers on energy efficiency and decarbonization initiatives.
• Stay updated on industry trends and advancements related to energy-efficient HVAC solutions.
• Ensure profitability of projects by considering cost factors in the design strategies.
• Provide exceptional customer service and support throughout the sales process and after-sales service.
• Address customer inquiries, concerns, and complaints promptly and professionally.
• Maintain accurate and up-to-date reports for project interactions.
• Provide regular reports and updates to management on progress and achievements.
• Maintain a dotted reporting line to the business line Managers for effective coordination and communication between customer segments.

Role Purpose:

• Minimum 5-10 years in HVAC industry with Chilled water and VRF product / engineering knowledge
• Assist ASHRAE Level 2 audits and reporting M&V data
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Knowledge of construction techniques, materials, and methods
• Understanding of local building codes and regulations
• Time management and organizational skills
• Communication and negotiation skills
• Attention to detail and accuracy in data management.
• Proficiency in using software and tools like AutoCAD / Revit systems, Microsoft Office, and engineering analytics platforms.
• Customer-focused with a proactive and solution-oriented approach.
• Ability to work well in a team and adapt to a dynamic sales environment.

Minimum Requirements:

• Bachelor’s degree in Mechanical, Electrical, Industrial Engineering or other engineer relate must be required  
• Have 2-10 years experience, preferably in HVAC system would be advantage
• Have knowledge the energy conservation management must be required
• Good interpersonal skill, service-minded and customer oriented
• Good command of English and presentation skill 
• Able to understand and use MS Office software such as Words, Excel and PowerPoint
• Have own car with valid driving license

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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