Branch Manager - New Orleans, La

Branch Manager

Ideal Candidate will be located in New Orleans, LA

Carrier is a leading provider of HVAC-R systems, building controls, and automation solutions – our offerings lead to safer, smarter, more sustainable, and higher-performing buildings. If you’re looking for a role that combines your ambition to succeed with a passion for customers, then we have a great opportunity for you!

Redefine the HVAC Industry with Carrier

We're seeking experienced regional leaders to join a growing team in delivering efficient and dependable cooling solutions to customers in the southeast region. You will be responsible for leading a team of service technicians and managers, in partnership with Sales and Operations, to deliver a world class customer experience.  

Step into a role at the forefront of a transformative operational change and growth in the HVAC industry. As part of this innovative team, you'll be responsible for leading change, delivering solutions to our customers, and developing people.  

Primary responsibilities in this role include:

• Manage P&L and performance across geographical footprint; proactively views the area monthly/annually with 3/5-year plan  

• Set growth strategy for the market – identifying key customers and verticals and execute on the strategy – proactively expand the footprint in the territory  

• Communicate a vison and culture to a team of technicians and service managers, fostering a strong culture of teamwork and evolution ​ 

• Implement culture of safety – be accountable for safety procedures and conduct safety briefings 

• Manage customer escalations​ 

• Account manager or leader on team of 1 -2 large accounts in Area​ 

• Drive performance management, technician development and corrective actions​ 

• Manage and reduce attrition through engaging in the community and local union  ​ 

• Manage and coaches Service Managers ​ 

• Be involved in community activities past typical HVAC Industry programs/events​, building the Carrier Brand in the area  

• Proactively communicates to leadership on state of the business and implemented actions​ 

• Manage relationship with internal partners and distribution partners  

• Collaborate with sales leadership to drive growth 

Required Qualifications:

• Minimum of 6 years working experience in the HVAC Industry
• High School Diploma/GED
• Ability to pass an MVR background check.
• 2+ years of people management experience.

Preferred Qualifications:

• Bachelor’s degree preferred
• Great communication and presence
• Proven experience implementing growth strategies
• In depth knowledge of Carrier core processes preferred

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