Sr Customer Service Associate

Country:

United States of America

Location:

CAN01: Carrier-Syracuse, NY 6304 Carrier Parkway , East Syracuse, NY, 13057 USA

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together. 

About This Role:

This position is for an established professional in Customer Service, who works under general supervision in responding to customer calls.  Resolves moderately complex inquiries, collects and analyzes customer data to determine customer trends, and makes recommendations for the update of procedures to improve Customer Service processes. Escalates complex issues to management.

Job Description:

• Develop and maintain positive relationships with Strategic Account customers by serving as the primary point of contact

• Lead customer account management, including equipment ordering, inventory management and shipment coordination

• Responsible for Carrier and vendor equipment scheduling and order management

• Partner with sales organization to facilitate order fulfillment by reviewing orders, customer documentation, and job-site follow-up

• Forecast and track key account metrics through our sales tracking process

• Manage, update and troubleshoot customer system requirements

• Provide an interface with the finance department by managing collections and resolving payment disputes

• Prepare order reports, invoices, and warranty registration

• File freight claims for direct sale customers

• Receive customer purchase orders, match to quotes, and verify terms and conditions

• New customer set-up

Required Qualifications:

• High school diploma or GED

• 2+ years of customer facing experience in an office setting

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Pay Range:

$61,213 - $107,122 Annually

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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