Modernization Engineering Support

Country:

Thailand

Location:

Carrier (Thailand) Limited, 1858/63-74 Interlink Tower, Debaratna Road, Bangna Tai, Bangna Bangkok 10260, Thailand

Summary

The Modernization Engineering support role is an essential part of the sales and operations team, providing valuable assistance to ensuring the smooth functioning of engineered sales and operational function. The Modernization Engineering support professional will focus on streamlining technical requirements, improving customer experiences, and freeing up sales representatives' time to focus on strategic selling, and supporting the overall sales process from a technical approach.

Job Description

• Utilize knowledge of HVAC systems to provide solution-based offerings during tender stage.
• Collaborate with sales and operations teams to identify improvements in solution offerings.
• Assist to prepare competitive quotations and proposals to secure new deals.
• Focus on educating customers on energy efficiency and decarbonization initiatives.
• Stay updated on industry trends and advancements related to energy-efficient HVAC solutions.
• Ensure profitability of projects by considering cost factors in the design strategies.
• Provide exceptional customer service and support throughout the sales process and after-sales service.
• Address customer inquiries, concerns, and complaints promptly and professionally.
• Maintain accurate and up-to-date reports for project interactions.
• Provide regular reports and updates to management on progress and achievements.
• Maintain a dotted reporting line to the business line Managers for effective coordination and communication between customer segments.

Minimum Requirements
Requires theoretical to advanced knowledge obtained through a University degree in mechanical engineering, combined with experience
A minimum of 3 years prior relevant experience

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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