Customer Service Officer

Country:

Thailand

Location:

Carrier (Thailand) Limited, 1858/63-74 Interlink Tower, Debaratna Road, Bangna Tai, Bangna Bangkok 10260, Thailand

As a Customer Service, you’ll be responsible for:

• Process customer orders according to department guidelines and policies.
• Verify order accuracy and resolve any discrepancies with sales team and customers.
• Provide direct support, normally by telephone and email, to Sales team and customers.
• Effectively engage with other departments
• Communicate with warehouse staff about all order issues.
• To generate invoice and Credit note as needed
• Meet quality and productivity and other expectations.
• To support growing department's capabilities, which may include assisting to build more accessible processes and reduce manual process.
• Be a good team player.
• Good computer skill especially, SAP, Outlook, Microsoft, Team

This position is for a Customer Service technician who is under direct supervision. Responsible for resolving basic customers' service or billing complaints and obtaining customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased. Applies basic skills in the execution of existing procedures.

As a minimum you must have:

• Bachelor’s Degree in any fields
• Experience in order processing and customer service more than 5 years.
• Good knowledge of English is preferred
• Proficient with Microsoft Office, especially Word and Excel.
• Can use Outlook and TEAM
• Data entry experience in SAP (CS module- Order processing)
• Have multi-skill for handle many tasks in the same time
• Excellent communication and organizational skills

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Job Applicant's Privacy Notice:

Click on this link to read the Job Applicant's Privacy Notice