Service Manager

Country:

Location:

Role: Service Manager

Location: Alessandria, or Milan

Full/ Part-time: Full Time

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

Carrier Transicold refrigerated transport solutions help to improve daily life for people around the world. Carrier Transicold helps improve transport of temperature controlled goods with a complete line of equipment and services for refrigerated transport and cold chain visibility.

For more than 50 years, Carrier Transicold has been an industry leader, providing customers around the world with advanced, energy-efficient and environmentally sustainable transport refrigeration systems for light commercial vehicles, trucks and trailers.

The Carrier Transicold Italy Service Manager is the one in charge to lead one of the most important activities within the Carrier Organization.

This person will be the leader of both internal and external teams in the market.

The Manager will be the one in charge of helping the Italian Service network to grow, sharing the Carrier Values, the technical knowledge and identifying the gaps the network must develop.

Under this person responsibility there is a team of people working to provide the services and the support the market needs.

The Service Manager is responsible to achieve the targets on volume / margin by different sales tiers, segments and channels.

Develop service network across the country as well as defined by the Go-To-Market strategy.

Closely work with the central European team on the Service activities.

Key Responsibilities:

• Organize the after-sales service function and optimize results
• Ensure quality and brand standards within the network
• Develop sales of PRs and services by targeting turnover and margins
• Manage a team: objectives, skills management, motivation, etc.
• Report regularly to the Managing Director France and the Director Europe Service.
• In agreement with General Management, defines the strategy for developing sales of services. In this role, develops and supervises the PR, telematics and contracts service offering for the network and end customers.
• Supervises the implementation of the customer service policy for the network (private network)
• Takes part in cross-functional projects relating to electrification, digital technology and the roll-out of new business ERPs: in particular, the roll-out of tools and methods for the introduction of preventive maintenance and the management of electric and hydrogen-powered fleets.
• Manages the PR Sales and Technical Support team: provides effective and responsive management by ensuring the right level of selection, development and coaching of the team, and by setting an ethical example.
• Adopts a fair and open management style, ensuring two-way communication with employees.

Requirements

• Engineering degree.
• Post-graduate degrees from business schools or general or self-made educational establishments with multi-site management experience.
• Fluent in English and Italian.
• Quality management in after-sales services for industrial goods, public works, lorries and cars.
• Experience in the HGV and transport industry (knowledge of on-board refrigeration is a plus) or in a related field is a real asset.

Benefits

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

• International working environment
• Two days for week of home office
• Drive forward your career through professional development opportunities
• Achieve your personal goals with our Employee Assistance Programme

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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