Key Account Manager

Role: District Heating & Decarbonisation Key Account Manager

Location: South East

Contract type: Full time, permanent

We are now recruiting for a District Heating & Decarbonisation Key Account Manager. You will focus on strategic account management and relationship development, working with multi-site customers in the district heating and low-carbon energy sectors. The role requires stakeholder mapping, building long-term partnerships, and collaborating with internal teams to support customers in achieving their net-zero ambitions.

What will I be doing?

Help shape the future of sustainable heat networks across the UK.
We’re looking for a relationship-focused Key Account Manager to partner with some of the UK’s most influential organisations in district heating and decarbonisation.
This role is about building long-term partnerships, understanding complex organisations, and helping customers achieve their net-zero ambitions. You’ll work collaboratively with internal teams and customers to co-create solutions that deliver lasting value.

• Develop and maintain account strategies and plans tailored to large, multi-site organisations in the district heating, energy services, and local authority sectors.
• Conduct stakeholder mapping to identify and engage key decision makers and influencers across customer organisations.
• Build strong, consultative relationships that support customers in achieving their net-zero and decarbonisation goals.
• Facilitate regular, meaningful dialogue with customers to explore challenges, future projects, and partnership opportunities.
• Work collaboratively with internal teams (sales, technical, project delivery) to coordinate responses to customer needs.
• Support colleagues in complex sales cycles and tender opportunities by bringing deep customer insight and relationship context.
• Champion the benefits of low-carbon and renewable heating solutions, supporting customers in developing practical decarbonisation roadmaps.

To be successful in this role you will need:

• Experience in B2B business development, key account management, stakeholder engagement, or partnership development.
• Strong relationship-building skills with the ability to engage a wide range of stakeholders—from technical teams to senior leadership.
• Ideally have an understanding of district heating, decarbonisation, renewable heat technologies, and sustainability policy.
• Excellent communication and active listening skills, with the ability to tailor messages for different audiences.
• Organised and strategic approach to account planning and stakeholder mapping.
• Collaborative mindset, with a focus on supporting colleagues and customers to achieve shared goals.
• Ideally have degree or equivalent experience in business, sustainability, energy, engineering, or a related field (preferred but not essential).
• Willingness to travel within the UK to build relationships, attend meetings, and visit customer sites.

What can we offer you?

• Competitive salary + £20,000 OTE performance related bonus (Uncapped with accelerator)
• Company vehicle or cash allowance
• 25 Days Holiday + bank holidays
• Holiday purchase scheme
• Company pension scheme
• Opportunity to play a meaningful role in the energy transition, helping customers decarbonise and achieve their net-zero ambitions.
• Career progression – we love to build and nurture talent from within, therefore we’ll work with you to achieve your long-term career aspirations
• The opportunity to work on industry leading equipment and gain knowledge of a variety of controls on both small & large retail refrigeration pack experience.
• Benefits Central Platform hosting employee reward and recognition initiatives and health and wellbeing resources

More about us:

Carrier is the world’s leader in high-technology heating, air-conditioning and refrigeration solutions. We have of a history of more than 100 years of proven innovation, solving problems on a global level, and our innovations drive new industries. Our mission is to be the first choice for heating, air-conditioning and refrigeration solutions worldwide. We work every day to make the world a better place to live, work and play. Consistently ranked as one of the world’s most respected companies, we are also a pioneer of social responsibility, looking after the environment as well our people.

Our commitment to you

As an employer of choice, we strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. In short, Carrier’s greatest assets are the expertise, creativity and passion of our employees – and we’re excited for you to join the team.   

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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