Customer Care Administrator

Role: Customer Care Administrator

Location: Wimbledon office

Contract type: Full time, permanent

The Customer Care Administrator is responsible for managing the Order-to-Cash (OTC) process for the UK & Ireland Applied HVAC business. Acting as the primary post-sale point of contact, the role ensures accurate order processing, effective coordination with Carrier factories and third-party suppliers, proactive customer communication, and support throughout the delivery lifecycle.

The role connects customers directly to Carrier, supports both standard and complex orders, coordinates commissioning activities, and plays a key role in customer satisfaction.

What will you be doing?

• Manage the end-to-end Order-to-Cash process from order receipt through to delivery and invoicing.

• Accurately enter, maintain, and update customer orders within the system.

• Raise and manage purchase orders with Carrier factories and approved third-party suppliers

• Support complex orders defined as any order beyond the shipment of a single unit with standard accessories.

• Act as the main point of contact for customers post-sale, providing clear and proactive communication.

• Manage customer queries relating to orders, delivery, documentation, and invoicing.

• Support the coordination and resolution of service, delivery, and operational issues raised by customers.

• Act as the initial point of contact for post-sale enquiries relating to warranty, quality, technical issues, or breakdowns.

To be successful in this role you will have/be:

• Experience in a customer care, order processing, or operations role within a technical, manufacturing, or project-based environment.

• Ideally have familiarity with ERP systems (SAP S/4HANA or similar preferred).

• Ability to manage multiple priorities and work effectively in a fast-paced environment.

• Strong customer-focus with a proactive and solutions-oriented mindset.

• Strong collaboration and team integration

• Strong IT skills including MS Office

What can we offer you?

• Competitive base salary

• Up to £5,000 bonus (paid quarterly)

• 25 Days Holiday + bank holidays

• Holiday purchase scheme

• Company pension scheme

• Career progression – we love to build and nurture talent from within, therefore we’ll work with you to achieve your long-term career aspirations

More about us:

Carrier is the world’s leader in high-technology heating, air-conditioning and refrigeration solutions. We have of a history of more than 100 years of proven innovation, solving problems on a global level, and our innovations drive new industries. Our mission is to be the first choice for heating, air-conditioning and refrigeration solutions worldwide. We work every day to make the world a better place to live, work and play. Consistently ranked as one of the world’s most respected companies, we are also a pioneer of social responsibility, looking after the environment as well our people.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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