Service Coordinator

Country:

United States of America

Location:

CACA8: ALC-Wallingford, CT 23-28 Village Lane Street, Wallingford, CT, 06492 USA

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About this role

• Support and facilitate the smooth operation of the Service Department
• Perform the communication, coordination, and administration tasks to assist Service Department in operating in accordance to ALC processes and standards

Key Responsibilities

• Answer, document or redirect phone calls, emails or texts related to service requests.
• Manage and maintain the daily schedules for all assigned Field Engineers.
• Schedule all T&M/billable service visits
• Ensure all preventive maintenance visit are scheduled and performed for each service agreement.
• Schedule 24 hours emergency service team and assist emergency service contracted customers as required (On Call Schedule)
• Maintain and update information in customer files up to and including address changes, pricing, products, delivery instructions, or other customer notes as needed.
• Notify customers of scheduled T&M/billable and PM dates visits.
• Communicate with field to determine the status of the projects they are working on and know each Tech working location all the time.
• Log and track all service work orders, and reconcile all open tickets for dispositions.
• Provide pricing upon request for parts and /or company resources in a timely manner.
• Provide parts quotes and order, as requested.
• Assist in the local monthly branch service agreement renewal process and book in ERP within 30 days of expiration.
• Invoice customers in a timely manner, target 30 day or less DTI.
• Work with collection department for collecting invoice and resolving disputes.
• All other duties as assigned

Basic Qualifications

• HS Diploma or GED 
• 1+ years of experience as an office coordinator, administrator or manager
• 1+ years of experience with the Microsoft Office Suite

Preferred Qualifications

Other qualifications you may have that would be beneficial in this role include:

• Associate’s Degree
• Experience within Building Construction/HVAC Industry preferred
• Accounting, purchasing, receivables, and billing experience preferred
• Problem-solving skills and the ability to work independently required
• Excellent organizational and time management skills required
• Detail-oriented and able to multitask effectively required
• Strong written and verbal communication skills required
• Microsoft Dynamics Software experience is a PLUS

RSRCAR

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Pay Range:

$60,750 - $85,250 Annually

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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