Sr Supv, Qlty Compl

Country:

Location:

Responsabilidades:

• Generate process/product quality information (data analytics) from customer complaints and share with multidisciplinary team/operations recommendations and solutions to emerging issues.
• Defines reliability program based on customer complaints (Quality 4.0).
• Improve key quality metrics COPQ (Fist Pass yield, Quality customer complaint data).
• Develop department processes on continuous improvement and standardization.
• Define strategy for error proofing improvements and quality gates.
• Other emerging responsibilities as identified and assigned.

Objetivo del trabajo:

• This position will lead quality initiatives to improve customer care, customer communication channels and internal quality indicators. Quality leader position work directly with multidisciplinary teams leading failure reporting analysis and corrective action system providing support at different levels focusing on driving improvement on quality at the source.

Requisitos mínimos:

• Ability and skill to lead or manage process control, supplier quality and continuous improvement projects using statistical technique/tools such as: Statistical sampling, SPC

• Ability to speak with clarity and express points of view in a variety of settings; one-on-one interactions, group meetings, and formal presentations
• Ability to listen to others; including associates, managers, peers and customers when making decisions and solving problems.
• Ability and skill to analyze data using systematic analytical tools such as Six Sigma, root cause analysis, failure analysis and risk assessment to gather critical information that has moderate to difficult complexity
• Ability to drive for results and effectively work through conflicts in working teams by facilitating conflict resolution
• Professional certification preferred. Six Sigma, ASQ.
• Experienced in Microsoft Office suite skills. Basic mini tab and/or related analytical software programs
• Preferred: Certification such as ASQ-CQA/CQE, Six Sigma or a Company certification such as Green Belt, Black Belt.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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