Customer Service

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Customer Service (Temporal)

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

This position is for an experienced Customer Service professional who works independently, resolving complex inquiries. Is responsible for maintaining databases, making recommendations to management to prevent problems and collaborating with the sales team to identify opportunities. In addition, the person in this role updates procedures to improve Customer Service processes and handles complex inquiries, performs follow-ups, maintaining documentation and resolves customer issues in accordance with established procedures, and on occasion, refers inquiries to other departments.

Key Responsibilities:

As a Customer Service Representative, you’ll be responsible for:

• Liaison and coordination with planning and production teams, as well as order release.

• Review of inventories.

• Review of shipments made status.

• Transfer of models, shipments, runs.

• Maintain accurate and timely communication with clients/customers.

Requirements

We are looking for people who have Customer Service Representative experience. If this is you, get in touch.

As a minimum you must have:

• 1+ years of experience as a Customer Service Representative.

• Bachelor´s Degree in LNI, LRI, Engineering or related.

• Microsoft Office (Excel Avanced).

• SAP

• Advanced English.

It would be nice if you have:

• HVAC Knowledge

• Electronic Operations

Soft skills:

• Effective communication

• Customer service

• Good organization

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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