Collections Analyst

Key Responsibilities

• Manage a portfolio of customer accounts, ensuring timely collection of outstanding invoices
• Contact customers via phone and email (in Spanish and English) to follow up on overdue balances
• Negotiate payment plans and monitor adherence to agreed terms
• Investigate and resolve disputes in collaboration with Customer Service, Sales, and other internal teams
• Maintain accurate and up-to-date records of collection activities in ERP or collections systems
• Identify high-risk accounts and escalate issues when necessary
• Support month-end and quarter-end closing activities related to AR
• Contribute to reduction of past-due balances and improvement of cash flow metrics
• Ensure compliance with internal policies, procedures, and SOX requirements
• Build and maintain strong relationships with customers while balancing risk management

Pay Range: