Key Account Manager

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Location:

About the role

Experienced Account Management professional, overseeing and participating in various Account Management and customer relationship management processes. Responsible for representing the company's interests and building business relationships to enhance account management performance.

Requirements

We are looking for people with a high-level background to approach accounts. If this is you, get in touch.

As a minimum you must have:

• 5 – 10 years of experience in the HVAC business or related fields with a focus on Major Projects​
• Fluent in both English & Arabic in written and verbal ​ communications
• Proven solid track record of sales in Saudi market.
• Dynamic & passion for sales, customer oriented.

You need to demonstrate good knowledge:

• About the business market in KSA
• Demonstrates a high level of planning & organization skills on a daily basis.
• Self-aware, recognizing the impact of approach and behaviors on customers, peers, and other internal and external contacts.
• Customer focused style, demonstrating success through a 'Voice of the Customer approach.

Responsibilities 

As a Manager, Sales Account Management, you’ll be responsible for: 

• Develops a professional relationship to understand the customer needs and suggest products and/or services that meet the customer's needs and responsible for customer satisfaction through executing the sales process.
• To support the business strategy, you will be Conducting the business development activities for the account management teams on different customer segments.
• Working with the team on major projects.
• Developing and promoting new customer contact leads.
• Develops personal customer relationships with prospective accounts to influence opportunities.
• Develops customer presentations for specific customer needs.
• Generating new business and ensuring growth of existing accounts
• Meeting the forecast and the goals set for the sales and order.
• Increase the market share.
• Follow up the quotation status with the customers, understand the project requirements and pitch in the right solution with the support of application engineer.
• Close coordination with the factories on the required pricing and support.
• Review the final technical submittals, contracts.
• Negotiate the pricing and the payments terms with the customers.
• Payment follow-up with the customers.
• Participate in the weekly / monthly sales review meetings.
• Gather market insights and generate new leads.
• Coordination with the factories on the equipment and arranging the deliveries.
• Follow up the complete delivery cycle.
• Making the project costing.
• Customer visits.
• Review in detail the technical proposals.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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