Sr. Manager, Product & Technical Service Field Operations

Country:

Location:

LEVEL OF RESPONSIBILITY:

• Requires advanced business knowledge, general management skills, and leadership capabilities.
• Applies advanced skills in a specialized field, adapts new procedures, techniques, tools, etc.
• Fully developed professional able to work without direct guidance or daily direction from others
• Requires ability to communicate with leadership regarding matters of strategic importance to the organization.

EDUCATION:

The ideal candidate will possess a technical degree with the following years of experience or equivalent field experience:

• BA/BS degree with 4-7+ year field experience or
• 7-10+ years of field experience

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QUALIFICATIONS:

• Ability to lead and manage a team of experienced professionals
• Residential and Light Commercial HVAC equipment experience
• Working knowledge of the HVAC industry and go-to-market strategies
• Proven experience demonstrating excellent conflict resolution, negotiation, and problems solving skills in high pressure and challenging environments
• Experience in a quality improvement position working with warranty data/systems
• Experience in a position requiring technical presentations or technical training
• Proficient with Microsoft Office products (Word, Excel, PowerPoint, and Outlook)
• Proven examples of demonstrating strong written and verbal communication skills
• Willing to travel frequently, sometimes on short notice, in support of customer needs

TRAVEL REQUIRED: 25%-40%

ADDITIONAL COMMENTS:

The incumbent in this role will be responsible for complying with Carrier's Code of Ethics, Environmental, Health, and Safety (EH&S) policy and applicable regulatory and Company rules and requirements. Carrier is an Equal Opportunity Employer.

Ideal candidates will reside in Indianapolis, IN. Periodic travel to Indianapolis, IN and other parts of the USA, will be necessary. Qualified candidates may reside anywhere in the USA. Relocation will not be required. Remote-based candidates will need the capability to work from home.

The qualified candidate will need to be a highly motivated self-starter and willing to work in a fast-paced and challenging environment.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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