Job Title – Technology Manager

Preferred Location - Hyderabad, India

Full time/Part Time - Full Time

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do

Essential Responsibilities

Solution Architecture & Design

·         Define and implement scalable, performant ServiceNow solutions that align with business needs.

·         Develop and maintain ServiceNow architecture standards, best practices, and governance frameworks.

·         Ensure technical alignment with enterprise IT strategies, security policies, and compliance requirements.

·         Customize and implement SRE practices for platform and associated products/applications

Technical Leadership & Governance

·         Provide architectural guidance and technical mentorship to ServiceNow developers and administrators.

·         Conduct code reviews, technical audits, and system performance optimizations.

·         Establish governance policies for instance management, upgrades, and platform security.

Platform Development & Customization

·         Oversee the customization and configuration of ServiceNow applications and modules.

·         Review custom scripts, business rules, UI policies, workflows, and integrations from Service now best practices standpoint

·         Utilize ServiceNow development tools such as Flow Designer, UI Builder, and Glide APIs.

Integration & Automation

·         Design and implement integrations with third-party systems using REST, SOAP, LDAP, and MID Server.

·         Optimize workflows and automation using Integration Hub and Orchestration.

·         Ensure seamless data flow between ServiceNow and enterprise applications.

Collaboration & Stakeholder Management

·         Work closely with business analysts, product owners, and IT teams to translate business requirements into technical solutions.

·         Provide expert consultation on ServiceNow capabilities, roadmap, and implementation strategies.

·         Communicate technical concepts effectively to both technical and non-technical stakeholders.

Platform Maintenance & Upgrades

·         Manage ServiceNow upgrades, patching, and instance performance monitoring.

·         Ensure minimal disruption and adherence to ServiceNow’s upgrade best practices.

·         Stay up to date with new ServiceNow releases and features.

Basic Qualifications

·         12-15 years of total software engineering/ IT experience.15+ years of ServiceNow development/Ops & Technical architecture experience.

·         ServiceNow Expertise: Deep understanding of ServiceNow architecture, data model, and development best practices.

·         Development Skills: Proficiency in JavaScript, Glide APIs, Flow Designer, andUI development.

·         Integration Knowledge: Experience with REST, SOAP, JSON, LDAP, OAuth, and integration middleware.

·         Cloud & Security: Understanding of cloud infrastructure, IT security, and compliance frameworks.

Benefits

• We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.
• Have peace of mind and body with our health insurance
• Make yourself a priority with flexible schedules and leave Policy
• Drive forward your career through professional development opportunities Achieve your personal goals with our Employee Assistance Program.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better.

This is The Carrier Way. Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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