Service Repair (SR) Business Development Manager

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Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

The role

The Aftermarket Service Repair Business Development Manager (SR BDM) primarily boosts sales and market share. This involves acquiring and converting new customers and managing and retaining existing customers to increase sales. As the Aftermarket SR BDM, your specific duties include identifying and scoping opportunities for OEM and general HVAC projects to help our customers achieve their objectives.

You will be directly providing solutions to end customers, and you will also be offering regional support to local business units by providing sales support, communicating new market strategies, product offerings, and technical assistance. The aim is to promote business growth through organic growth and new sales opportunities.

Key responsibilities

We are looking for a customer-focused service technician with the ability to provide an excellent experience to our clients in the field. Therefore, you will have;

• Identify and evaluate new business opportunities to expand the Company's customer base and service
• offerings.
• Collaborate with local operations teams to qualify leads and develop opportunities.
• Build professional relationships with new and existing customers and key industry stakeholders.
• Provide end customers with solution sales, including SR packages and system upgrades.
• Collaborate with regional service teams and other departments to identify, qualify, and pursue new business opportunities across all verticals.
• Assist in developing marketing plans for new and existing products.
• Prepare and deliver presentations to prospective customers for growth objectives.
• Support strategic plans to achieve new business targets as directed.
• Prepare regular reports and analyses of new business development, opportunities, and targets.

Requirements:

As a minimum you must have:

• HVAC Trade Qualification(s) and a minimum of 5-10 years of HVAC industry experience.
• Demonstrated expertise in aftermarket parts/repair sales, with a track record of success.
• Strong written, verbal, and presentation skills, enabling you to build strong relationships with internal
• and external customers effectively.
• Ability to cross-sell and upsell within your base of customers, demonstrating excellent sales and negotiation skills.
• Proven ability to identify opportunities for proactive selling of preventative repair/upgrade packages.
• Proficiency in utilising Microsoft-based computer software in a technical environment.
• Comfortable working in a highly team-oriented and dynamic environment.
• Self-motivated with excellent multitasking skills, able to manage multiple projects and responsibilities simultaneously.
• Strong goal orientation with exceptional time management and organizational abilities.

Benefits

• Attractive salary package + Full time opportunity
• Excellent job stability + Ongoing training and development opportunities
• Inclusive work environment + Supportive management team

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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