After Sales Specialist – Parts SOD

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Location:

Role: After Sales Specialist – Parts SOD

Location: Beroun

Contract type: full time

About Carrier

At Carrier we make modern life possible by delivering innovative and sustainable ground-breaking systems and services that matter for people and our planet. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. This is why we come to work every day. And we do it The Carrier Way.

Join us and we can make a difference together.

About the role

This position is for a seasoned professional who responds to customer calls, troubleshoots complex customer issues, provides training to customers, and performs complex data analysis. Provides guidance to less experienced team members and makes changes to daily work procedures to ensure high levels of performance.

Benefits

We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.

Among the many benefits, Carrier offers Exciting innovative environment, possibility for further development and international career opportunities, high-profile team, daily use of English and other foreign languages, language courses, Competitive remuneration and other benefits (meal vouchers, contribution to life or pension insurance, holidays etc.), Flexible working hours, possibility for home office, personal days off.

Requirements

• Min. High School Degree or prior relevant experience
• Communicative level of Czech and English
• Great knowledge of Excel and SAP as an advantage
• Previous experience in Customer Service
• Focus on a detail and result oriented

Responsibilities

• Resolves issues surrounding installation, usage, upgrade and training on products. Provides on-site support as needed.
• Acquires in depth technical product and service knowledge.
• Gathers, summarizes and analyzes data to ensure continous improvement activites are identified. Presents information to managers.
• Proficient in handling customer matters to ensure the more complex issues are escalated to the appropriate level of management for solution decisions.
• Advises lower level team members with routine/more complex tasks to complete work tasks in time.
• May resolve technical problems in a call center/help desk environment or through customer escalation

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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