Digital Operations and Delivery Leader

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Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About This Role

Carrier’s Digital Sales and Serve (DSS) Center of Excellence (COE) team is enabling higher digital customer experience capabilities throughout the enterprise. Through centralized investment in technology, talent, and business transformation the team aims to solidify Carrier’s position as a leader in sales enablement, service, digital commerce and MarTech spaces.

This person will collaborate and work closely with the DSS COE product, engineering, and implementation teams to meet roadmap and new initiative commitments.

Carrier is a global leader in Heating, Ventilation, and Air Conditioning (HVAC), Refrigeration, and Fire & Security segments with an unmatched product and service portfolio. Carrier’s Digital Commerce, Channels, and Experience Center of Excellence team brings together exceptional talent to have unparalleled impact on the company’s direction.

Key Responsibilities:

• Lead and manage large-scale digital transformation projects for Carrier’s global business units, ensuring seamless integration and optimization of our core tech stack (Salesforce, ServiceMax, Adobe, Shopify, Zuora)
• Maintain commercial relationships with strategic platform vendors while also ensuring global adoption of strategic platforms and tech consolidation.
• Develop a global strategy and rollout out plan for enterprise solutions that enable teams to drive global business results.
• Manage multiple delivery PODs across the globe while leveraging Scrum and SAFe best practices.
• Work closely with the Digital leadership team to align eCommerce, MarTech, and SaaS selling strategies with Carrier’s global revenue and customer acquisition goals.
• Develop and present business cases that articulate the strategy, total cost of ownership (TCO) and return-on-investment, to acquire and incorporate cross-functional feedback and ultimately achieve executive approval.
• Work with Carrier leadership teams to create a compelling vision across people, process, and technology to drive departmental success with quarterly roadmaps / critical milestones to lead transformation through continuous improvement, and implementation of scalable process & technology.
• Stay current with industry trends and emerging technologies to inform Carrier’s global sales, service, marketing, and commerce strategies.

Key Skills:

• Deep understanding of the interplay between pricing strategy, business models, channel management strategies, and technology platforms.
• Strong ability to maintain and grow relationships with delivery partners and enterprise software vendors.
• Proven ability to lead virtual teams, manage projects and deliver results in a diverse stakeholder environment
• Excellent communication skills, and ability to rally team members around a common vision. Strong deck-writing and upward-influencing skills.
• Executive presence and ability to influence senior leaders to drive change
• Strong analytical, strategic, and creative problem-solving skills.
• Business owner mentality, willingness to roll up your sleeves and do whatever is necessary.
• Team player with a positive, collaborative work ethic.

Required Qualifications:

• 7+ years of experience in B2B software and IT services, including product management, customer success, and Cloud/SaaS business models.
• 7+ of experience in business process design for complex selling motions for core offerings such as equipment, parts, service, and SaaS.
• 7+ years of experience in building solutions at scale for midsize and/or enterprise companies using enterprise tools such as Salesforce, Adobe, Shopify, ServiceMax, or Zuora.
• Ability to travel up to 15% nationally and internationally is required.
• High School Diploma or GED.

Preferred Qualifications:

• Bachelor’s degree.
• Played a key role in software business model transformation from perpetual licenses to recurring revenue and SaaS.
• The ability to simplify the complex, quickly define core problem and frame the solution approach.
• Success collaborating across teams and regions to achieve standardization and drive enablement acro the enterprise (pull vs. push strategies to help reps more effectively sell).
• Success collaborating across teams and regions to achieve standardization and drive enablement across the enterprise (pull vs. push strategies to help reps more effectively sell).
• Experience in industrial/manufacturing software segments.

Some of our competitive benefits package includes

• Medical, dental, and vision insurance
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution
• Tuition reimbursement
• Life insurance and disability coverage
• And more

Additional information

• Location: Ideally the work location is either Palm Beach Gardens (FL) or Atlanta (GA)
• The candidate must be available to work in the Eastern Time Zone hours.

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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