Senior Product Manager, Commercial Refrigeration

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Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About us

Carrier’s Commercial Refrigeration, North America team is building solutions to decarbonize the industry refrigeration industry. We're setting the standard for healthier, safer, and more resilient food and healthcare systems– and connecting the cold chain to improve the process of safely shipping and storing food and critical medical supplies. 

Commercial Refrigeration is a part of Carrier, headquartered in Charlotte, North Carolina, serving customers across North America. Our vision is to empower our customers to be able to confidently succeed in their ESG goals. We are a startup within Carrier, and want team players who thrive in a dynamic, changing, environment, while continuing to delivery on what our customers need most.

About the role

The Senior Product Manager will support the decarbonization of the retail food market by helping to define new and innovative technologies and business models. You will be responsible for identifying market opportunities, supporting go-to market strategy, customer immersion, customer requirements, and overall product strategy, roadmap, and vision.  You will collaborate closely all key functions and our development organization to deliver the product to market. This position reports to the Managing Director, Commercial Refrigeration North America.

Key Responsibilities

• You will collaborate with stakeholders and explore new market opportunities, translating business goals into creative solutions.

• In collaboration with strategic marketing and finance performs market analysis, opportunity sizing and business case development

• Drive execution of strategic priorities, product strategy and identification of new opportunities

• Develop go-to-market strategies to take products from ideation to scale

• Drive Build, Buy, Partner approach and decisions for products within purview

• Lead value validation via testing new solutions with customers and leveraging additional feedback through VOC, customer advisory boards and other external engagements

• Lead customer engagement to understand their needs and pain points, and clearly define strategies and use cases for addressing those needs in the market

• Oversee and provide input into the creation of product roadmaps

• Lead efforts to maintain awareness of and champion on-going sustained competitive differentiation

• Help create product messaging architecture with inputs from sales, PMs & Marketing, Communications and other key functions

• Articulates product features & benefits aligned to customer needs and value propositions

• Help develops product focused materials for sales & customer service (sales tools, playbooks, training), working closely with Marketing Communications

• In collaboration with Sales, Marketing and Communications on supports Product launch management, post sales engagement and sales development programs (up-sell, cross sell, promotions) 

• Design objectives through Key Performance Indicators (KPIs) for team of product managers

• Collaborate with product development management on the product development process and technical resource allocation.

• Represent VOC insights and findings to drive product development and lifecycle management decisions

• Get buy in from commercial leaders and stakeholders

• Facilitate cross-business sharing of opportunities and best practices

• Build and enhance important internal and external relationships

Required Qualifications

• Bachelor’s degree

• 7+ years product management experience

Preferred Qualifications

• Industrial product management experience

• Passionate about understanding customer problems and jobs to be done

• Customer-centric, market-driven, and inquisitive by nature

• Able to rapidly create strong relationships with external and internal partners

• Outstanding oral and written communication skills with an ability to communicate at all levels

• Proven ability to thrive in a dynamic environment, be nimble and adaptable, and handle ambiguity

• Lead by example, and not afraid to get hands dirty. Someone who can immerse in details when necessary, but maintain strategic perspective as well.

• Solid foundation in quantitative and qualitative research methods

• Strong analytical, strategical and creative problem solving skills

• Business, financial and technology background and acumen

• Focus on results and outcomes

• Effective communication with key stakeholders and influencing skills to gain alignment and support

• Visionary, entrepreneurial mindset, passion for innovation and drive to create business impact

• Understanding of how new technologies can shape companies, innovate and deliver growth

• Cross-functional collaboration and leadership skills, with the ability to make critical decisions and influence

• Business owner mentality, willingness to roll up your sleeves and do whatever is necessary

• Adaptable and able to work under pressure

• Demonstrated ability to influence and promote change

• Strong organizational, alliance and project management skills

• Firm sense of accountability and ownership for end-to-end project lifecycle

• Proven experience releasing software and hardware products to market successfully

• Ability to understand technical subjects and emerging technologies and relevance to the marketplace

• Ability to work positively with the wide range of individuals and stakeholders

• The ability to find innovative ways to resolve problems

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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