Client Service Associate

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Location:

Role: Client Services Associate

Location: Sensitech EMEA - Regional Headquarters, Warmonderweg 11, 2171 AH, Sassenheim, Netherlands

Contracttype: Full time

Build a career with confidence

At Carrier, you’re joining the world leader in healthy, safe, sustainable and intelligent building and cold chain solutions. We create solutions that matter for people and our planet – and our employees are the heart of it all. We are a company of innovators and problem-solvers who are united by The Carrier Way – our vision, values and culture. 

About the role

Job Description Summary

The Client Services Associate is responsible for providing exclusive customer care to Carrier Sensitech client base. The service-oriented Associate will use their analytical thinking skills to provide a high level of service to our customers across all industry verticals. Verticals include mostly Life Science with, if needed, food & Consumer and Industrial. Customers are assigned by territory. Success in this position will require strong relationship building with external customers and internal cross-functional teams.

Requirements

As a minimum you must have:

• Bachelor’s degree
• Fluent in written and spoken Dutch and English
• Strong interpersonal and communication skills and ability to work as part of a team
• Ability to work directly with customers

• Ability to manage time effectively to meet customer requirements
• Problem-solving skills and strong analytical mindset.

Responsibilities

• Customer & Product Support
• Troubleshoot logistic, product and procedural issues
• Customer Relationship Management & ERP database maintenance
• Coordinate with Sales and customer to enter appropriate account information
• Complete projects with little supervision and/or direction
• Act as a customer advocate to ensure timely delivery and engage in customer complaint process
• Complaint handling
• Purchase Order/Contract review; coordination with Sales, Professional Services and Supply Chain departments
• Collaborate with Supply Chain/Inventory, Programming, Shipping, and Finance departments to ensure on time deliveries and consistent customer communication

As a Client Service Associate, you will be a crucial link between our clients and the internal operations of the company, gaining valuable insights and exposure to diverse facets of our business. Our commitment to developing our internal talent ensures that your journey with Carrier is more than just a job—it's a continuous opportunity for personal and professional evolution.

Join us and thrive in an environment where your contributions are recognized, and your career aspirations are supported.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better.

This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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