Contract Specialist

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

This position is for a Contract Specialist who is able to work independently with minimal supervision. Work with staff in gathering, verifying, and processing documentation, and relies on moderate to extensive experience and judgment to plan and accomplish assigned tasks. The ideal candidate for this role will have the ability to leverage technology to enhance the communication and operational efficiency of the service branch.

Key Responsibilities:

• Serve as secondary support for incoming phone inquiries
• Conduct renewal reviews to ensure accuracy and timeliness
• Process contract cancellations accurately and efficiently
• Manage Preventative Maintenance (PM) plans
• Book new contracts and ensure proper system entry
• Perform daily reviews of closed but un-booked contract opportunities
• Lead contract handoff reviews with Sales and Service Managers
• Manage and update scope changes as needed
• Oversee parts management for annual service requirements
• Participate in Operations and Sales Daily Management Board (DMB) meetings
• Review PM and renewal metrics; provide updates on progress and performance
• Support Accounts Receivable (AR) requests related to contract invoicing
• Handle monthly contract billing and release billing blocks as required

Required Qualifications:

• High School diploma or GED
• 3+ years of experience in Contract Administration or Customer Service
• 1+ years of experience using Microsoft Office Suite

Preferred Qualifications:

• Associate’s or Bachelor’s degree in Business, Administration, or related field
• Experience in the HVAC industry
• Excellent verbal and written communication skills
• Strong organizational skills
• Excellent attention to detail and accuracy
• Experience with Microsoft Office
• Experience with Salesforce, SAP, or similar CRM

Pay Range

The annual salary for this position is between $64,500.00 - $129,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Other Compensation

This position may be entitled to short-term cash incentives, subject to plan requirements. 

Benefits

Employees are eligible for benefits, including:

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives

• Retirement Benefits

• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation

• Disability: Short-term and long-term disability

• Life Insurance and Accidental Death and Dismemberment

• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account

• Tuition Assistance

To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Applications will be accepted for at least 3  days from Job Posting Date: 30 March 2026

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