Commercial HVAC Service Manager

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Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About this role

Supervises a team of entry to intermediate level Field Service professionals or supervisors of Field Service Technicians. Manages day-to-day priorities in solving client issues received by the team. Optimizes manpower and resources, responds to complaints of customers, and escalates key issues to senior management.

Key Responsibilities

• Forecast, monitor, and document financial performance against plan
• Coordinates, prioritizes and resolves issues encountered by a more experienced team.
• Optimizes the usage of manpower, standard time, equipment and energy of more experienced team
• Escalates critical/complex issues that will impact the business
• Manages more experienced team according to established programs and objectives.
• Quality Issue Management
• Contacts customer, collects feedback, and establishes and maintains good relationship with customers
• Responds to key customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans

Required Qualifications

• 4+ years of service management experience in the Commercial HVAC industry
• 2+ years of experience managing a team of technicians
• High School diploma or GED
• Must have a valid Driver’s License

Preferred Qualifications

• Working knowledge and understanding of commercial HVAC systems
• Technical aptitude with knowledge of local building codes and an ability to use resources at hand to develop solutions
• Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and ability to navigate SalesForce.com, ServiceMax, ERP, and other business applications

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RSRCAR

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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