Sales Support Administrator

Role:Sales Support Administrator

Location: Stockport / onsite

Contract type: Full time, permanent

As a Sales Support Administrator, you will play a key role in supporting the sales process by managing customer orders, maintaining accurate data in CRM/ERP systems, and ensuring smooth communication between customers and internal teams. Your work will help ensure timely deliveries, high service quality, and an efficient sales operation.

What will I be doing?

• Manage and process customer orders in a timely and accurate manner

• Monitor and maintain shared inboxes, ensuring effective communication with customers and internal teams

• Use CRM/ERP systems to create, track, and update orders, quotes, and documentation

• Send order confirmations and proactively communicate any issues or delays to customers

• Support Regional Sales Managers (RSMs) with queries and order-related matters

• Validate customer purchase orders against quotes and ensure pricing accuracy

• Handle returns (RMA), credit requests, and related documentation

• Coordinate with customers to ensure correct delivery details and prevent order issues

• Prepare and maintain accurate service and order documentation

• Collaborate with internal teams to resolve queries and improve processes

• Ensure all orders are completed, tracked, and updated according to timelines

• Maintain high standards of customer service and responsiveness

Requirements

• Experience in sales support, order management, or customer service roles

• Experience working with CRM/ERP systems (e.g. Salesforce or similar)

• Strong understanding of order processing and sales administration workflows

• High level of attention to detail and accuracy

• Strong organizational and time management skills

• Good communication skills (written and verbal)

• Ability to work collaboratively with sales teams and other internal stakeholders

• Proficiency in MS Office (especially Excel and Outlook)

• Problem-solving mindset with a proactive and customer-focused approach

• Ability to manage multiple tasks and work under deadlines

• Willingness to learn and adapt to new systems and processes

Benefits

• Competitive base salary dependent on experience.

• Sales bonus

• 25 Days Holiday + bank holiday

• Holiday purchase scheme

• Company Pension

• Career progression – we love to build and nurture talent from within, therefore we’ll work with you to achieve your long-term career aspirations

About us

Carrier is a global leader in intelligent climate and energy solutions across residential, commercial and industrial applications. Powered by cutting-edge technology that combines comfort, efficiency and sustainability, Carrier continuously sets global standards through innovation and expertise.

Founded in 1902, Carrier Global is the inventor of modern air conditioning and a pioneer in the heating, ventilation and air conditioning (HVAC) industry. For over a century, Carrier has advanced entire industries, revolutionised comfort, and changed the world forever.

We optimise indoor spaces for occupant health and safety while improving energy efficiency. We strengthen and connect the cold chain to preserve, protect and extend the supply of food and medicine worldwide while accelerating the shift to electrification. At Carrier, our inclusive and diverse team works to make a positive difference for people and the planet.