Sales Coordinator (Remote)

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Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About this role

This position is for a Sales Coordinator who is under moderate supervision. Responsible for reviewing customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and ensures this information entered on order forms is accurate. Answers moderately complex customer inquiries on product availability, maintenance, and the status of orders. Relies on moderate experience and judgment to accomplish assigned tasks.

Key Responsibilities:

• Ensure accurate order processing for the Applied Equipment Sales Team. This includes entering all customer orders, gaining T&C and credit approvals, ordering parts, tracking shipments, expediting equipment, managing accounts payable / receivable, manage special invoicing needs, and maintaining electronic job files.

• Keep track of Account Receivable issues and work with Sales Engineers to overcome them.

• Address unique customer needs, providing administrative support during the after-sale stage.

• Manage reports in electronic format; store all financial and sales-related data.

• Interface regularly with other internal departments to resolve issues.

• Contribute to overall customer satisfaction by promptly answering emails and phone calls.

• Establish active communication and engagement with Sales representatives to ensure that orders are processed correctly and promptly.

Required Qualifications:

• High School Diploma or GED

• 3+ years of experience with Customer Service

Preferred Qualifications:

• Associates Degree in Business, Finance, Accounting, Marketing is preferred.   

• Experience in the HVAC or construction industry or any industrial environment.

• Systems experience: Salesforce & SAP preferred.

• Problem-solving skills and an exemplary attention to detail.

• Ability to handle stressful situations and deadlines with professionalism and in a consistently calm demeanor.

• Ability to collaborate and work well with other team members.

• Strong written and verbal communication skills.

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RSRCAR

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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