Sr Manager, Customer Success, Data Centers

Role:Sr Manager, Customer Success, Data Centers

Location: Mumbai/ Gurgaon, India

Full/ Part-time: Full time

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

We are seeking dynamic professionals to join the newly created AME (Asia Pacific & Middle East) Data Center leadership team. In this new organization, you will be responsible for leading cross-functional value streams to deliver complex solutions including products, commissioning and services, to assigned Data Center customers. You will drive an integrated, seamless customer experience across Engineering, Operations, Project Management, Aftermarket, Business Operations and support functions to ensure flawless execution of Data Center projects to the customers. You will partner with business and functional leaders in developing the most effective operating rhythms. The ideal candidate will have a passion for customer interaction, excellent communication skills, strong teamwork ability in a matrix structure, and a proven track record in leading large scale, cross-functional teams or programs.

Key Responsibilities:

Strategic Program Ownership

• Project Definition: Define and take full responsibility of all aspects of the project associated with the client’s business line.

• Execution & Planning: Ensure flawless planning and execution across the complete line of business by identifying potential risks and implementing proactive mitigation strategies.

• Strategic Guidance: Provide high-level support to cross-functional teams, fostering a culture of accountability, transparency, and continuous improvement.

Project & Performance Management

• Operational Excellence: Oversee the execution of multiple high-stakes projects, ensuring they are delivered on time, within scope, and strictly within budget.

• Performance Reviews: Host and lead program performance reviews with both internal stakeholders and external client executives.

• Financial Stewardship: Ensure the achievement of financial targets and the successful execution of long-term product/service agreements.

Technical & Cross-Functional Liaison

• Engineering Collaboration: Partner with Engineering and Product teams to complete product design and engineering within the required schedule, budget, and quality standards.

• Supply Chain & Factory Coordination: Act as the central liaison between the factory and engineering teams to ensure rigorous testing and delivery schedules align perfectly with customer expectations.

Growth & Relationship Management

• Sales Partnership: Work hand-in-hand with the Sales team to deepen customer relationships and identify new opportunities to expand our share of wallet within existing accounts.

Continuous Improvement: Drive initiatives to enhance internal workflows and processes, ensuring our business performance evolves alongside the client's needs.

Required Qualifications

• Bachelor’s degree, preferably in Mechanical or Electrical engineering.

• 10+ years’ experience in direct or indirect customer management roles in projects, operations, sales, application engineering or aftermarket

• Ability to travel up to 30-40%

Preferred Qualifications

• Master’s degree or other advanced degree

• Demonstrated technical aptitude and/or learning agility

• Passion for serving customers. Ability to listen to customers’ needs and quickly act to solve their problems, provide quality solutions, and go above and beyond to exceed their expectations

• Strong ability to lead and develop diverse, cross-functional project teams to achieve high levels of performance in a dynamic, changing environment.

• Proven ability to lead large programs, executing with speed

• Proven ability to manage teams without formal authority through influence and relationships

• Ability to communicate effectively in written and verbal format

• Ability to quickly identify new and innovative ways to work faster and simpler.

• Ability to think outside the box, innovate, take risks, and implement progressive, sustainable solutions.

Benefits

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

• Make yourself a priority with flexible schedules, parental leave

• Drive forward your career through professional development opportunities

• Achieve your personal goals with our Employee Assistance Programme

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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