Rentals HVAC Branch Associate

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security.

Spot Coolers a wholly-owned subsidiary of Carrier rents and sells commercial portable air-conditioning and heating solutions nationwide helping customers stay up and running. 

Spot Coolers has an opening for a Rental HVAC Branch Associate in our  Billerica, MA market. As a Branch Associate you will complete sales deliveries/pickups/customer service calls per the Branch Procedure book to build Spot Coolers reputation as the best company in the business. This role also serves as a first responder for all customer servicing activities – deliveries, pick-ups, equipment swaps, etc.  

About this role

This position is for a Rental HVAC Branch Associate who is under moderate supervision. This role is responsible for troubleshooting technical problems and issues, determining technical solutions in accordance with product and customer specifications, and recommending actions to customers.

Key Responsibilities

• Extensive Driving to multiple customer sites daily.
• Job site deliveries, pick-ups and equipment installation of new/rental portable A/C and Heating equipment.
• Works under moderate supervision to provide product and technical support.
• Conducts technical training and product briefing with customers.
• Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications and recommends solutions to customers.
• Ensure the fleet and required accessories are cleaned, maintained, organized and ready to rent.
• Maintains the warehouse and trucks for optimal efficiency.
• Complete and submit all required paperwork – order write-ups, rental/sales agreements per policy.

• High School Diploma or GED.
• Must have a valid driver’s license.
• Ability to lift 50 lbs frequently and up to 75 lbs occasionally.

• Excellent verbal and written communication skills
• Strong phone skills
• Strong organizational skills
• Excellent attention to detail and accuracy
• Basic mechanical skills and comfort using hand tools.

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