Service Operations Lead (Carrier Commercial Service)

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Carrier is a leading provider of heating, ventilating, air conditioning and refrigeration systems, building controls and automation, and fire and security systems leading to safer, smarter, sustainable and high-performance buildings.

Carrier Commercial Service has an opening for an experienced Service Operations Lead for our GTA location. The ideal candidate for this role will have the ability to leverage technology to enhance communication and operational efficiency of the service branch.

Responsibilities:

• Administer service contracts to optimize profits, verify obligations are met, ensuring customer satisfaction and retention
• Proactively monitor, pursue and assist with the selling of field service and repair opportunities in an effort to ensure pull through revenue goals are met
• Assist leadership in driving on time, within budget completion of service jobs
• Manage all time charged to jobs including approvals of timesheets and Procard transactions (billable vs non-billable)
• Manage day to day execution of T&M, fixed price, service contracts and projects
• Manage accounts receivable and assist with the resolution of customer billing disputes
• Procure parts and materials for scheduled maintenance, repairs and emergency service calls
• Manage warranty and startup jobs
• Complete booking of new jobs and set up of billing plans
• Review open order daily to ensure timely completion of jobs
• Ensure timely and accurate billing of project, service contract, T&M and fixed price jobs

Education / Certifications:

• Bachelor's degree in Business Management or relevant field preferred

Experience/Qualifications:

• 2 - 5 years relevant HVAC service industry experience preferred
• Strong experience in Microsoft Office Suite, Salesforce, and SAP

We thank all applicants for their interest; however only those candidates selected for an interview will be contacted. 

We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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