Service Manager - Residential Light Commercial

Country:

Location:

Build a career with confidence.

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

Leads team of intermediate to experienced Field Service professionals. Reviews escalated issues, establishes, and maintains a good relationship with key customers, and responds to escalated complaints from high-profile customers. Responsible for maintaining training and audit/assessment programs and training field service staff.

Key Responsibilities:

As RLC Service Manager, you’ll be responsible for:

• Managing a team of service technicians direct reports, and a few authorized subcontractors.
• Coordination with Planners to oversee proper scheduling and service reporting of works for SR, SA and Warranty.
• Coordinates, prioritizes, and resolves issues on all RLC Equipment thru communication with factory for product quality enhancements.
• Responds to customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans.
• To ensure all works are carried out according to our EHS policies.
• To serve as Technical Support for SR, SA and Warranty to ensure resolution and timely closure of each job.
• Assess Sub-Con services for Quality, Reliability, and Cost effectiveness.
• To ensure highest level of Customer Service Satisfaction.
• Coordinates, prioritizes, and resolves issues encountered by a more experienced team/multiple teams.
• Reviews escalated issues that will impact the business and provide recommendations for solutions.
• Possesses strong technical/product knowledge.
• Manages more experienced team according to established programs and objectives.
• Quality Issue Management
• Contacts customer, collects feedback, and establishes and maintains good relationship with key customers.
• Responds to complaints of high-profile customers, carries out the customer satisfaction investigation, and establishes the appropriate improvement plan.
• Coaches team members to ensure operational achievements are met.
• Maintains training and audit/assessment programs to ensure implementation and effectiveness of internal controls.

Requirements

We are looking for people who are experienced in Residential Light Commercial. If this is you, get in touch.

As a minimum you must have:

• Requires practical knowledge in leading and managing the execution of processes, projects, and tactics within one work area.
• Has broad knowledge and skills within a specific technical or professional discipline with understanding of the impact of work on other areas of the organization.
• University Degree or equivalent experience and a minimum of 5 years prior relevant experience
  OR Advanced Degree in a related field and a minimum of 3 years’ experience
• Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook, and ability to navigate SalesForce.com, Service Max, SAP, and other business applications.
• Working knowledge and understanding of HVAC Residential and Light Commercial including VRF systems.
• Diploma/Degree in Mechanical Engineering with minimum 5 years of relevant experience.
• Experienced in managing a team is a must.

Benefits

We are committed to offering competitive benefits programs for all our employees and enhancing our programs when necessary.

Our commitment to you

Our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Job Applicant's Privacy Notice:

Click on this link to read the Job Applicant's Privacy Notice