Collections Analyst

Role Purpose

The Collections Analyst is responsible for managing a portfolio of Accounts Receivable customers to ensure timely collection of outstanding invoices, minimize overdue balances, and support healthy cash flow. The role works closely with customers and internal stakeholders to resolve payment issues while maintaining positive business relationships.

Role Responsibilities

• Manage and collect outstanding Accounts Receivable balances within an assigned customer portfolio.
• Monitor aging reports and follow up on overdue invoices via phone and email.
• Investigate and resolve payment disputes in collaboration with Sales, Customer Service, and Finance.
• Reconcile customer accounts and maintain accurate collection records.
• Negotiate payment plans and secure payment commitments where appropriate.
• Prepare collection and aging reports and escalate high-risk accounts.
• Support month-end activities and contribute to continuous process improvements.
• Ensure compliance with company policies and internal controls.

Minimum Requirements

• Bachelor's degree in Finance, Accounting, Business, or related field, or equivalent experience.
• Minimum 3 years' experience in Accounts Receivable or Collections.
• Experience with ERP systems, including BAAN and JDE
• Proficiency in Microsoft Excel.
• Fluent English and at least one additional European language.
• Strong analytical, communication, negotiation, and problem-solving skills.

Pay Range: