Senior Field Technical Service

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Role: Senior Field Technical Service

Location: Center north of Italy

Contract type: full time perm

About Carrier

At Carrier we make modern life possible by delivering innovative and sustainable ground-breaking systems and services that matter for people and our planet. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. This is why we come to work every day. And we do it The Carrier Way.

Join us and we can make a difference together.

About the role

This position is for a Senior Field Service technician, related to refrigeration plants of GDO Customers (not HVAC). Uses standard procedures to respond to basic customer inquiries related to installation, modification, upgrade, maintenance and repair of the company products or equipment purchased. Facilitates technical training and product briefing with customers, vendors and company representatives. Applies basic in the execution of existing procedures

Requirements

We are looking for people who are good skill to provide efficient and accurate maintenance- and repair-activities on refrigerant devices/ systems of Carrier customers – aligned with the Carrier dispatching and EH&S rule set. Support the Service Technicians in the field to be more accurate and efficient, with technical trainings, guidance during difficult repairs and participate on start-ups.

If this is you, get in touch.

As a minimum you must have:

• High school diploma (thermomechanical expert/technician or similar)
• Good and proven knowledge of the principles of thermodynamics, mechanics, electrical, related to refrigeration systems.
• Good knowledge (at least 10 years of experience) on refrigeration systems for organized distribution of the major brands marketed (Carrier, Epta, Arneg, De Rigo, Frigoveneta, others.)
• Good skill and knowledge in CO2 plants.

Additional necessary requirements:

• Technical Knowledge: High competence in refrigeration and in controller units – willingness to gain constantly new technical knowledge according to the demands in the field
• Good communication/team-player – to customers, as well as to supervisors, dispatchers or colleagues
• Time Management – any activity must be performed in respect of the given timeframe - persistent, focused on targets/results, flexible, working independently and in teams
• KPI’s - Standard PM-times, standard repair times, FTF, productivity, reported sales opportunities
• MS Office – user knowledge
• F-Gas regulation certified.
• Brazing certified.
• Licence driving B
• Availability to move on territory.
• Knowledge of technical English language.

Responsibilities

As a Senior Field Technical Service, you’ll be responsible for:

• Works under direct supervision to provide product and technical support.
• Uses standard procedures to respond to basic customer inquiries related to installation, modification, upgrade, maintenance and repair of the company products or equipment purchased.
• Perform preventive maintenances withing the given standard-times and follow the service sales process, on F-Gas and CO2 plants.
• Perform repairs (troubleshooting) according to the dispatching instructions within the given standard-times and with the usage of remote connectivity.
• Perform plant F-gas /CO2 commissioning.
• Represent Carrier in front of the customers in a friendly and professional manor
• Ensure on-time delivery of field reports (job sheets, protocols, …) with completeness and quality data
• Cooperating with suppliers and subcontractors
• Identifying and ordering needed spare parts
• Ensure a Risk Assessment is conducted and documented prior to all works to be carried out
• Work with due care in respect of EHS/ ethical codex for yourself, customers and the general public. Keep tools and equipment in good functional condition - keep company vehicle in good/ clean condition.
• Manage Van inventory aligned with finance – perform at least once per year a detailed inventory check
• Pro-active identify sale opportunities, as well as potential cost risks (full service) and report these to the back-office
• Communicate/ explain new technical standards to field team
• Communicate field issues/ best-practices to management
• Support complex/difficult repairs - support remote repair activities - support energy optimization
• Help field technicians – pro-active identifying knowledge gaps and close them – aligned with SV/dispatcher
• Participate on the local Senior Technician network to exchange on technical topics and share solutions or best-practice

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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